Souphaluck Songthiamphone
Porterville,CA
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
18
18
years of professional experience
Work History
IHSS Care Provider
In Home Supportive Services
Porterville, CA
08.2005 - Current
- Provided transportation and appointments management.
- Assisted disabled clients to support independence and well-being.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Administered prescribed medications under direction of physician.
- Followed nutritional plans to prepare optimal meals.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
General Manager
Pho Sho Fusion House
Porterville, CA
10.2019 - 05.2023
- Controlled purchases and inventory by negotiating prices and contracts with over multiple vendors.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Organized receptions, promotions and corporate luncheons.
- Managed 8-person team of cooks and back of house staff for restaurant.
- Prepared for and executed new menu implementations.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Reconciled cash and credit card transactions to maintain accurate records.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
MANAGER/ BARTENDER
The 5th Quarter
Visalia, CA
10.2016 - 10.2019
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Set clear expectations and created positive working environment for employees.
- Carefully interviewed, selected, trained and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
High School Diploma -
Porterville High School
Porterville, CA06.2001
Skills
- Business Leadership
- Performance Monitoring and Evaluation
- Sales Tracking
- Mathematical Calculation and Reasoning
- Administrative Management
- Cash Register Operations
- Guest Satisfaction
- Customer Service and Assistance
- Telephone Management
- Sales and Upselling
Languages
Laotian
Full Professional
Timeline
General Manager
Pho Sho Fusion House
10.2019 - 05.2023
MANAGER/ BARTENDER
The 5th Quarter
10.2016 - 10.2019
IHSS Care Provider
In Home Supportive Services
08.2005 - Current
High School Diploma -
Porterville High School