Sourav Sourav
Sacramento,CA
Summary
Results-driven Technical Professional with extensive experience in high-volume warehouse operations and automated systems. Proven expertise as an Amazon Station Superuser, Learning Ambassador, and certified Forklift Operator. Skilled in equipment troubleshooting, conveyor maintenance (JAM Clear), and inventory problem-solving. Strong technical aptitude aligned with mechatronics and robotics principles, dedicated to minimizing operational downtime and ensuring peak facility efficiency.
Overview
1
1
Language
1
1
Certification
2
2
years of professional experience
Work History
Front Desk Receptionist
Chevron
Rancho Cordova, California
09.2026 - Current
- Welcomed visitors, clients, and corporate guests professionally, ensuring proper sign-in, security badging, and notification of hosts.
- Oversaw daily front desk operations, ensuring smooth service delivery and visitor satisfaction.
- Managed multi-line phone system, effectively screening and routing calls while maintaining accurate message records.
- Maintained administrative organization by scheduling meeting rooms and ordering office supplies, ensuring a well-functioning reception area.
- Enhanced front desk operations by creating a more streamlined digital check-in process for external contractors and visitors.
- Commended by corporate management for maintaining an exceptionally high level of professionalism and confidentiality.
- Coordinated incoming and outgoing mail, including courier services, overnight packages, and distribution to internal departments.
- Assisted with basic clerical tasks such as data entry, preparing corporate documents, and updating digital contact directories.
- Achievements
Amazon Associate
Amazon
Rancho Cordova, California
11.2025 - 10.2026
- Responsibilities
- Acted as a Station Superuser, troubleshooting system errors, managing workstation setups, and assisting team members with advanced technical tools.
- Executed Problem Solve duties, identifying and resolving inventory discrepancies, damaged items, and tracking errors to ensure smooth order flow.
- Certified to operate Forklifts and heavy machinery, safely transporting bulk pallets and staging inventory across the fulfillment center.
- Trained in JAM Clear procedures, quickly clearing conveyor belt jams and equipment blockages to minimize operational downtime.
- Served as a Learning Ambassador, training and mentoring new hires on standard operating procedures (SOPs), safety protocols, and warehouse workflows.
- Highlighted key accomplishments
- Successfully onboarded and trained dozens of associate members, significantly reducing the ramp-up time for new hires.
- Improved station efficiency by rapidly resolving technical and inventory issues as a Superuser and Problem Solver.
Front Desk Receptionist
Comfort inn Suits
Rancho Cordova, California
02.2025 - 12.2025
- Responsibilities
- Welcomed and checked in guests efficiently while ensuring a warm, professional first impression.
- Handled incoming calls, addressed guest inquiries, and routed messages to appropriate departments.
- Managed reservations, cancellations, and room assignments using the hotel property management system (PMS).
- Resolved guest complaints promptly and professionally to ensure high satisfaction scores.
- Coordinated with housekeeping and maintenance teams to verify room readiness and guest requests.
- Processed payments, balanced daily logs, and maintained accurate cash drawer records.
- Achievements
- Maintained a 95%+ satisfaction rating on guest feedback surveys through attentive and personalized service.
- Optimized check-in procedures, reducing average guest wait times during peak hours.
- Upsold room upgrades and hotel amenities, contributing to an increase in monthly front-desk revenue.
Skills
- Visitor and Reception Management
- Multi-line Phone Systems & Clerical Support
- Customer Service Excellence
- Employee training and mentorship
- Time Management & Multitasking
- Process improvement
- Problem Solving & Inventory Control
- Station Superuser & System Troubleshooting
- Forklift Operation & Safety Compliance
- JAM Clear & Conveyor Maintenance
- Team Leadership & Collaboration
- Clear Communication & Interpersonal Skills
- Hard Skills (Technical & Operational)
- Soft Skills (Interpersonal)
Languages
English
Limited
Certification
- Forklift license
Timeline
Front Desk Receptionist
Chevron
09.2026 - Current
Amazon Associate
Amazon
11.2025 - 10.2026
Front Desk Receptionist
Comfort inn Suits
02.2025 - 12.2025