Sovereen Heidi
Midland,MI
Summary
Hospitality professional with 20 years of experience in fast-paced restaurant and bar settings. Expertise in bartending, table service, and mixology, effectively managing high-volume shifts. Demonstrated success in building guest rapport, anticipating needs, and upselling menu items, resulting in high customer satisfaction.
Overview
6
6
years of professional experience
Work History
Manager
Alex's Railside Restaurant
Midland, Michigan
01.2022 - Current
- Supervised daily operations to ensure smooth restaurant functionality.
- Trained staff on customer service standards and operational procedures.
- Coordinated staff schedules to optimize coverage during peak hours.
- Managed inventory levels and ordered supplies for bar operations.
- Enforced health and safety regulations throughout the restaurant environment.
- Developed training materials for new hires to enhance onboarding experience.
- Led team meetings to improve communication and address operational challenges.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Patient Care Assistant
My Michigan Medical Center
Midland, MI
08.2021 - 10.2022
- Documented patient information in electronic health records to support accurate clinical decision-making.
- Assisted nurses and healthcare professionals to enhance patient care delivery.
- Answered calls promptly to ensure timely responses to patient needs and improve satisfaction.
Valley Lanes
Manager
Midland, Michigan
06.2020 - 11.2021
- Collaborated with cross-functional teams to align efforts and meet project objectives.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Coordinated schedules across departments to enhance resource allocation and improve workflow.
- Maintained vendor relationships to secure timely delivery of services and materials.
Education
High School Diploma -
Midland High Schoo
Midland, MI05-2008
Skills
- Inventory management
- Operational procedures
- Compliance management
- Strategic planning
- Staff training
- Coaching and mentoring
- Cross-functional teamwork
- Customer service
Timeline
Manager
Alex's Railside Restaurant
01.2022 - Current
Patient Care Assistant
My Michigan Medical Center
08.2021 - 10.2022
Valley Lanes
Manager
06.2020 - 11.2021
High School Diploma -
Midland High Schoo