Sovrin Dowling
Winnie,TX
Summary
Dedicated student and highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
PCA Agent
Foundever
Dallas, TX
08.2022 - 07.2023
- Maintain accurate and complete documentation of all inquiries in order to continuously improve customer service process and reduce potential legal concerns.
- Work with other operation departments to research and resolve mail orders, claim issues, and communicate to members within performance agreement guidelines.
- Answer inquiries related to pharmacy benefits from providers, physicians, internal, and external clients while ensuring productivity and performance guarantees where applicable.
- Identify and escalate in a prudent manner, concerns received from patients and/or clients in order to pursue corrective action and expedite specific needs.
Food Service Worker
Whatabuger
Winnie, TX
01.2021 - 07.2022
- Followed food safety regulations pertaining to sanitation, food handling, inventory and storage.
- Maintained cleanliness standards for all public service areas including dining room, kitchen restrooms and storage areas.
- stock products used during meal services..
- Accepted cash and credit card payments, issued receipts and provided change, receipts, and refunds when necessary.
Sales Representative (Internship)
Vector Group
Dallas, TX
03.2021 - 09.2021
- Meeting or exceeding sale goals by making outbound calls.
- negotiating contracts while performing cost benefit analysis
- schedule meetings and create plans and deliver presentations for clients.
Retention and Sales Agent
Focus Services
Beaumont, TX
02.2020 - 01.2021
- Saving customers from downgrading or disconnecting their services while networking and building rapport with existing or new customers to guarantee long-term clients.
- Helped team meet rolling sales goals by maintaining proficiency in company systems, scripts, and procedures.
- Monitored customer accounts for any changes in service or usage patterns that could indicate dissatisfaction or attrition risk.
Education
High School Diploma -
Ozen High School
Beaumont, TX05-2019
Some College (No Degree) - Business And Finance
Lamar University
Beaumont, TXSkills
- Finance
- Healthcare
- Proficiency with Microsoft Office
- Business Technology (SAP)
Accomplishments
- High School Cum laude honor graduate
- district track and Field
- band (flutist)
Timeline
PCA Agent
Foundever
08.2022 - 07.2023
Sales Representative (Internship)
Vector Group
03.2021 - 09.2021
Food Service Worker
Whatabuger
01.2021 - 07.2022
Retention and Sales Agent
Focus Services
02.2020 - 01.2021
High School Diploma -
Ozen High School
Some College (No Degree) - Business And Finance
Lamar University
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