SPARKLE BOLLING
Chicago,IL
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Discover
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Team Coordinator
IKS Healthcare
01.2022 - 07.2023
- Identify and escalate priority issues as needed
- Work closely with the supervisor and review daily matrix
- Assist Medicare recipients by providing them solutions to their medica, dental, vision and pharmaceutical needs
- Called various carriers for pre-authorization before visits
- HIPPA and PHI privacy regulations
- Managed team workload to reach targets for specific tasks.
- Reviewed patients bills for accuracy , ensuring all necessary information was obtained
- Ensured accuracy and compliance of insurance payments with contractual agreements
Customer Service Representative
IKS Healthcare
09.2021 - 01.2022
- Inbound call center provided attentive and excellent customer service
- Maintained accurate and complete records concerning any activity on the accounts
- Analyzed and reviewed accounts to provide a resolution
- Offered payment plan and or Hardship options
- Process Medicaid claims for payment
- Managed and process medical claims
Customer Care Representative
Optum Serv
03.2021 - 09.2021
- Provide attentive and excellent customer service
- Monitor daily call volumes for patient requests
- Manage and schedule patient Co-vid Tests and Co-vid Vaccine appointments
- Maintain and ensure accurate patient personal and health information
- Identify and escalate priority issues as needed
- (Remote)
Customer Service Representative
EOS
06.2013 - 11.2020
- Handled high volume of inbound and outbound calls with high productivity
- Manage a high-volume workload within a deadline-driven environment
- Process payments and facilitate payment arrangements
- Consult with customers to evaluate needs and determine best options
Sales Associate
MARSHALLS
07.2008 - 07.2015
- Assisted customers with product selection and queries
- Inspected merchandise for quality and quantity
- Setup store displays
- Investigated and resolved customer complaints
Bank Teller
MARQUETTE BANK
07.2005 - 01.2007
- Maintain contact with clients regarding cash and checking services
- Performed transactions in accordance with member’s request
- Handled deposits, withdrawals, money orders, and credit card advances
- Managed transfers between accounts and automatic distribution forms
Education
High School Diploma -
Gage Park High School
Chicago, IL06-2001
Medical Office Assistant
College of Office Technology
Chicago, IL09-2003
Skills
- Customer Service
- Detailed Oriented
- Possess Good Judgement
- Problem Solver
- Time Management
- Organized
- Team Player
- Trustworthy
- Excellent Communicator
- Professional attitude and appearance
- Eager to Learn
- Results Oriented
- Epic
- Microsoft Office
- PeopleSoft
- SAP
- Windows
- Medical Manager Software
- Verint
- ICD-9 and CPT
- Facets
Timeline
Customer Service Representative
Discover
07.2024 - Current
Team Coordinator
IKS Healthcare
01.2022 - 07.2023
Customer Service Representative
IKS Healthcare
09.2021 - 01.2022
Customer Care Representative
Optum Serv
03.2021 - 09.2021
Customer Service Representative
EOS
06.2013 - 11.2020
Sales Associate
MARSHALLS
07.2008 - 07.2015
Bank Teller
MARQUETTE BANK
07.2005 - 01.2007
High School Diploma -
Gage Park High School
Medical Office Assistant
College of Office Technology
Similar Profiles
Eva RadeckaEva Radecka
Customer Care Representative at DiscoverCustomer Care Representative at Discover
Danshay M JohnsonDanshay M Johnson
Senior Account Manager at DiscoverSenior Account Manager at Discover
Amara MorningAmara Morning
Techinicial Support Specialist at DiscoverTechinicial Support Specialist at Discover
Tsvetelin PenevTsvetelin Penev
Back Server at The Peninsula HotelBack Server at The Peninsula Hotel
Jose Sanchez-GarciaJose Sanchez-Garcia
Certified Medical Assistant at Northwestern MedicineCertified Medical Assistant at Northwestern Medicine