Desired Job Title
Strategic Provider Account ManagerWork Type
Full TimeLocation Preference
RemoteHybridLocation: Charlotte, NC
Open to relocation: No
Open To Work
SPARKLE KEMP
Charlotte,NC
Work Preference
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at resolving client issues and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Strategic Provider Account Manager
One Call Care Management
Jacksonville, FL
03.2022 - Current
- Achieves retention and growth in high-value physician and provider accounts through effective revenue analysis and partnership strategies. Develops strategic account plans aligning with client goals and company objectives. Streamlined operations and increased upsell opportunities with strategic account reviews which resulted in 50% increase in revenue over my entire book of business.
Care Coordinator
One Call Care Management
Jacksonville, FL
03.2019 - 02.2022
- Coordinated therapy service delivery for enterprise clients, ensuring effective claims management and addressing complex service challenges through strategic problem resolution. Managed 40-50 patient caseloads daily while effectively ensuring timely follow-up and appropriate interventions.
Medical Care Coordinator Specialist
Florida Blue
Jacksonville, FL
10.2018 - 03.2019
- Administered medical enrollments for some of the largest employer groups of 100+ plus staff while maintaining billing accuracy and ensuring compliance with regulatory standards. Analyzed data trends in patient outcomes to identify areas for improvement in services offered which resulted in 25% quarterly growth and claim retention.
Principal Secretary / Data Analyst
Duval County Public Schools
Jacksonville, FL
08.2015 - 10.2018
- Managed 30-40 incoming parent and district calls and emails daily, while scheduling for meetings, events, and appointments to optimize workflow efficiency. Trained new staff on office procedures and administrative software systems while implementing process improvements that increased operational efficiency by 75% within the office environment.
Education
Master of Science - Occupational Therapy
Florida A&M University
Tallahassee, FL05-2014
Bachelor of Science - Allied Health Science
Florida A&M University
Tallahassee, FL05-2012
Skills
- Strategic Account Management
- Provider and physician relationship management
- Revenue & Performance Analysis
- Leadership communication
- Escalation & Risk Management
- Operational streamlining
- Customer Service
- Teamwork and collaboration
- Leadership: Communications Director – One Call Black Alliance (2025–Present); Mentor – One Call Black Alliance (2025–Present)
Timeline
Strategic Provider Account Manager
One Call Care Management
03.2022 - Current
Care Coordinator
One Call Care Management
03.2019 - 02.2022
Medical Care Coordinator Specialist
Florida Blue
10.2018 - 03.2019
Principal Secretary / Data Analyst
Duval County Public Schools
08.2015 - 10.2018
Master of Science - Occupational Therapy
Florida A&M University
Bachelor of Science - Allied Health Science
Florida A&M University
Professional References
References Available Upon Request