Special Clinton
Charlotte,NC
Summary
Dynamic consultant with a proven track record at Iqor, excelling in client relationship management and problem-solving. Successfully established clear goals and delivered tailored solutions, enhancing customer satisfaction and loyalty. Skilled in market research and team collaboration, ensuring high-quality outcomes and repeat business through integrity and attention to detail.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Home Depot
07.2023 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Consultant
Iqor
06.2024 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
- Conducted in-depth market research to identify emerging trends, enabling clients to adapt and stay ahead in competitive industries.
Call Center Representative
Iqor Aep
06.2024 - 11.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Education
Psychology
Central Piedmont Community College
Charlotte, NCHigh School Diploma -
West Charlotte Highschool
Charlotte, NC06.2023
Skills
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
- Integrity and honesty
- Work Planning and Prioritization
- Quality assurance
- Customer relationship management
Timeline
Consultant
Iqor
06.2024 - Current
Call Center Representative
Iqor Aep
06.2024 - 11.2024
Customer Service Representative
Home Depot
07.2023 - 11.2024
High School Diploma -
West Charlotte Highschool
Psychology
Central Piedmont Community College