Spencer DiMagno
Martinsburg
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative /Front D Associate
Planet Fitness Gym
02.2022 - Current
- Assisted members with inquiries regarding gym services and membership options.
- Resolved member complaints efficiently, ensuring high satisfaction levels.
- Maintained cleanliness and organization of gym facilities to enhance user experience.
- Provided orientation for new members, familiarizing them with equipment and services.
- Processed membership applications and renewals accurately to streamline operations.
- Trained junior staff on customer service protocols and operational standards effectively.
Education
Bachelor of Arts - Health And Exercise Science
Shepherd University
Shepherdstown, WV05-2026
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Complaint resolution
- Relationship building
Timeline
Customer Service Representative /Front D Associate
Planet Fitness Gym
02.2022 - Current
Bachelor of Arts - Health And Exercise Science
Shepherd University
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