Spencer Hammond
Summary
Skilled IT Technician with a proven track record at SAIC, enhancing network efficiency and providing exceptional remote support. Expert in hardware installation and software configuration, coupled with a knack for delivering patient end-user support. Achieved significant reductions in unexpected hardware failures through meticulous preventive maintenance, demonstrating both technical proficiency and strong problem-solving abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Technician
SAIC
05.2023 - Current
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
Cashier
Publix Grocery Store
08.2018 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Applied Science - Cyber Security
Volunteer State Community College
Gallatin, TN05-2022
Skills
- Desktop technical support
- Hardware installation
- Technical support
- Software configuration
- Remote support
- Network troubleshooting
- Information security
- Data recovery
- Debugging
- Disaster recovery
- ITIL processes
Certification
- ServiceNow Certified System Administrator – ServiceNow.
- Computing Technology A+ TestOut 2022 May
- Amazon Web Services (AWS) Certified Solutions Architect
Timeline
IT Technician
SAIC
05.2023 - Current
Cashier
Publix Grocery Store
08.2018 - 11.2021
- ServiceNow Certified System Administrator – ServiceNow.
- Computing Technology A+ TestOut 2022 May
- Amazon Web Services (AWS) Certified Solutions Architect
Associate of Applied Science - Cyber Security
Volunteer State Community College
Similar Profiles
ANN MARIE E. BOYDANN MARIE E. BOYD
IT Service Desk Analyst I at SAICIT Service Desk Analyst I at SAIC
Charles J. LeeCharles J. Lee
Senior Project Manager at SAICSenior Project Manager at SAIC
William ClarkWilliam Clark
Software Tester. at SaicSoftware Tester. at Saic