Spencer Heineman
Brighton,Colorado
Summary
Ten years of experience as a general manager, including regulated-industry retail, customer service, HR operations, and sales. Proven in managing teams to meet sales and growth goals, creating marketing campaigns, and ensuring compliance with company and state requirements. Possesses strong skills in recruitment, onboarding, and conflict resolution.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
NOBO Inc
01.2023 - Current
- Performed all HR operations in relation to retail store employees, including recruitment, onboarding, performance reviews, planning employee and customer appreciation events, disciplinary action, payroll, and termination of employment.
- Ensured adherence with all state and local laws, and worked directly with state regulatory bodies and local law enforcement on all preliminary and annual inspections. Maintained accurate licenses and detailed records.
- Managed all day-to-day marketing and sales operations for multiple retail stores such as creating marketing campaigns, building and analyzing sales reports, auditing transactions for compliance with company and state regulations.
- Created and analyzed daily, weekly, and monthly sales reports
- Oversaw the transition of the retail store after acquisition by another brand
- Conducted weekly audits to maintain accurate inventory data in both company and state-regulated systems.
- Handled employee relations and disciplinary issues.
- Established and oversaw two retail stores in the competitive Denver market. Ensured all hardware, software, legal licenses, and employee training was completed and operational by opening day.
- Completed daily cash deposits and reconciled any cash discrepancies.
General Manager
SHRED Investments
01.2019 - 01.2023
- Supervised sales team, handled all staff recruitment and onboarding, scheduling, conflict resolution, created SOPs, and oversaw completion of all daily retail store tasks.
- Coordinated with related botanical and manufacturing facilities, worked directly with vendors to build sales relationships.
- Completed weekly cash audits and reconciliations
- Handled inventory tracking and ordering, and handled all merchandising and social media marketing.
- Ensured compliance with all federal, state, and local laws.
- Planned and executed customer appreciation events, employee holiday parties.
Team Lead
Target Corporation
01.2014 - 01.2019
- Handled all aspects of customer service desk including complaint resolution, product exchanges & returns, employee training, POS system, money handling.
- Generated sales for both hardlines and softlines, including face-to-face and over the phone with customers.
- Covered inventory control, planogram construction, and visual merchandising.
- Baked ready-to-eat goods and managed inventory rotation, truck unloading of bakery.
- Managed counter and full barista services at in-store Starbucks Cafe, including sales, POS system, employee training.
- Face-to-face customer service
Education
Bachelor's Degree - Business Administration
Stephen F. Austin State University
01.2018
Skills
- Recruitment
- Onboarding
- Payroll
- Conflict Management
- Inventory Control
- Strategic Planning
- Microsoft Office
- Team Building
- HRIS Systems
- Record Keeping
- Leadership and team building
Certification
- SHRM - CP
- MED Badge
Timeline
General Manager
NOBO Inc
01.2023 - Current
General Manager
SHRED Investments
01.2019 - 01.2023
Team Lead
Target Corporation
01.2014 - 01.2019
Bachelor's Degree - Business Administration
Stephen F. Austin State University