Spencer Kienzle
Albany,OR
Summary
I am a self-starter and a fast learner. Five years in the retail industry followed by five years in IT have provided me with a versatile skill set. I have experience in customer service, technical support, vendor correspondence, shipping, and receiving. I am always looking to learn new things and apply what I have learned in new and exciting environments.
Overview
10
10
years of professional experience
Work History
Support Technician
Open Dental
Salem, OR
04.2023 - Current
- Provided technical support to customers via phone and remote access applications.
Technical Support Associate
Carisbrook Technology Services
Wilsonville, OR
09.2018 - 03.2023
- Provided remote technical support to over 1,000 Banfield Pet Hospital locations. Support included running diagnostics, reimaging via PXE, setting up various drivers, setting static IPs, and coordinating vendor dispatches.
- Worked with Banfield's proprietary "Petware" software. I worked with the hospitals to troubleshoot, reinstall, train on proper procedures, and report bugs to the development team.
- Worked with PACS Imaging Systems. Tasks included reconciling images in the Integrity Queue and properly routing STAT consults to ensure they were read by radiologists in a timely manner.
- Performed remote troubleshooting on the hospitals' dental and full-body x-ray equipment and software.
- Provided remote support for the hospital infrastructure as well. Including phones, internet, and point of sale PIN pads.
Various Positions
Guitar Center
Keizer, OR
10.2013 - 09.2018
- While at Guitar Center I held many roles. From Operations Associate to Sales Associate, then Assistant Manager to Operations Manager. This gave me a wide array of skills including inventory management, sales, and shipping/receiving. Most importantly, this provided a significant amount of customer service experience that has been vital in my work life ever since.
Critical Support Case Manager
Carisbrook Technology Services
Wilsonville, OR
- Managed high priority support scenarios, keeping hospital staff and leadership up to date with the status of the situation.
- High priority scenarios included: server down, WAN down, phones down, or imaging systems down.
- Worked closely with third-party vendors to ensure that resolutions were achieved in a timely manner.
Hospital Acquisition and Integration Associate
Carisbrook Technology Services
Wilsonville, OR
- Banfield would buy out independent veterinary clinics across the country and convert them to Banfield locations.
- I worked with on-site installers to ensure that all equipment was setup and operational by the grand opening date.
- I would also work with the hospital staff to train them on getting started within the new systems.
Logistics Associate
Carisbrook Technology Services
Wilsonville, OR
- Provided quality control for over 40 people to ensure proper ticketing etiquette and troubleshooting techniques were being followed, while giving advice for efficiency.
- Ordered replacement equipment for the hospitals including computers, monitors, battery backup units, and mounting equipment for wall-mounted workstations.
- Shipped loaner x-ray equipment and servers to hospitals to get them back up and running if their existing equipment failed.
Education
High School Diploma -
Jefferson High School
Jefferson, OR05.2013
Skills
- Customer Service
- Organizational Skills
- Attention to Detail
- Time Management
- Interpersonal Skills
- Inventory Management
- Technical Troubleshooting
- Hardware Diagnostics
- HEAT Call Logging and Alert Monitor
- ServiceNow
- Active Directory
Timeline
Support Technician
Open Dental
04.2023 - Current
Technical Support Associate
Carisbrook Technology Services
09.2018 - 03.2023
Various Positions
Guitar Center
10.2013 - 09.2018
Critical Support Case Manager
Carisbrook Technology Services
Hospital Acquisition and Integration Associate
Carisbrook Technology Services
Logistics Associate
Carisbrook Technology Services
High School Diploma -
Jefferson High School
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