Spencer Louwagie
Marshall,MN
Summary
Hardworking Coach with deep love of Esports and success at overseeing quality programs. Skilled at working with team members and families. Comfortable leading coaching staff to operating interesting, challenging and fully-supported games.
Overview
10
10
years of professional experience
Work History
Head Esports Coach & Information Technology Specialist II
SMSU
07.2019 - Current
- Most duties covered as an Information Technology Specialist I listed above with additional tasks
- Led all support for perceptive content/ImageNow, which required contacting other universities, creating guidelines for faculty, and step by step instructions for the support staff
- Organized Practices and Games for 30-40 students
- Created the University Esports social media and video sharing accounts (Twitch, YouTube, Twitter), encouraged students to be involved in them, organized or created all graphics for the services.
- Created individualized plans and monitored progress of athletes towards set objectives.
- Instructed players on proper techniques, strategies, rules and regulations of the sport.
- Communicated effectively with parents, administrators, officials, media personnel and other coaches regarding team activities or concerns.
- Ensured compliance with industry standards regarding information technology best practices.
Information Technology Specialist I
SMSU
09.2016 - 07.2019
- Streamlined Information Technology procedures by developing automated scripts, optimizing workflows and maximizing time savings
- Served as primary support for faculty in cabinet roles
- Developed comprehensive instructional materials for the support staff based on in-depth research
- Led many hardware projects including but not limited to machine replacement, wireless screen sharing technology, digital signage technology
- Installed, configured and maintained hardware and software on Macintosh computers.
- Provided technical support for a variety of software applications such as Adobe Photoshop, Microsoft Office Suite, Final Cut Pro X and Logic Pro X.
- Maintained inventory of Macintosh hardware components including motherboards, RAM memory modules, hard drives and peripherals.
- Developed and implemented IT policies and procedures.
Information Technology Student Worker
SMSU
01.2014 - 07.2016
- Customer service which included diagnosing problems on both Macintosh and PC computers and setting up Wi-Fi
- Wrote scripts for the workers at the Information Technology Center to make the job simpler and easier
- Helped set up computers for specific events, obtained port information
- Worked independently, closing the resource center on select nights by myself or another individual
- Responded to emails promptly and professionally addressing student needs or concerns.
- Created guides on solutions that I researched for support staff
- Experience Deploying packages via Software Center
Education
Bachelor of Science - Computer Science
SouthWest Minnesota State University
07.2016
Skills
- Ethics and integrity
- Academic Assistance
- Coaching Techniques
- Game Strategy Development
- Team Development
- Event Scheduling
- Schedule oversight
- Athlete Development
- End-user support
- Project Management
- Esports Knowledge
- Team motivation
Accomplishments
Achieved a high rank in League of Legends landing myself in the top .1% of competitive players when I was active
Timeline
Head Esports Coach & Information Technology Specialist II
SMSU
07.2019 - Current
Information Technology Specialist I
SMSU
09.2016 - 07.2019
Information Technology Student Worker
SMSU
01.2014 - 07.2016
Bachelor of Science - Computer Science
SouthWest Minnesota State University
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