Spencer McKain
Cheyenne,WY
Summary
Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 8 years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
UCHealth Medical Group
05.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Medical Office Specialist
Cheyenne Regional Medical Center - West Campus
08.2020 - 02.2023
- Received, recorded and filed medical payments by check, cash, and credit card.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Used EPIC hyperspace to schedule appointments for doctor visits and procedures.
- Updated patient information and insurance details for accurate electronic medical records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided prompt, polite and professional in-person and telephone customer service.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Certified Nursing Assistant
Cheyenne Regional Medical Center
04.2013 - 08.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Patient Access Representative
Cheyenne Regional Medical Center - West Campus
08.2019 - 02.2020
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Trained new staff on hospital processes and procedures.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Addressed bad debts in line with set protocols.
- Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.
- Greeted and assisted patients with check-in procedures.
Education
No Degree - Medical Billing And Coding Specialist
MedCerts
Online05.2024
High School Diploma -
Laramie County Community College
Cheyenne, WY10.2018
Skills
- 10-Key Proficiency
- Managing Medical Practices
- Multi-Line Phone Systems
- Office Supplies and Inventory
- Reminder Calls
- Patient Scheduling
- Charting and Clinical Documentation
- CPT Coding
Certification
- CMA - Certified Medical Assistant
- CNA - Certified Nurse Assistant
Timeline
Medical Assistant
UCHealth Medical Group
05.2023 - Current
Medical Office Specialist
Cheyenne Regional Medical Center - West Campus
08.2020 - 02.2023
Patient Access Representative
Cheyenne Regional Medical Center - West Campus
08.2019 - 02.2020
Certified Nursing Assistant
Cheyenne Regional Medical Center
04.2013 - 08.2020
No Degree - Medical Billing And Coding Specialist
MedCerts
High School Diploma -
Laramie County Community College
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