Vanessa Nichols
Chicago,IL
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant
South Loop Urgent Care
02.2024 - 11.2024
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared examination rooms prior to appointments, ensuring a clean and safe environment for patients.
- Supported patients by conducting routine tests, such as blood pressure measurements and glucose checks, to monitor their health.
- Performed medical records management, including filing, organizing and scanning documents.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Administrative Clerk
Heidelberg Materials
09.2022 - 01.2024
- Developed strong relationships with clients through consistent professionalism and prompt resolution of any issues that arose during transactions.
- Maintained detailed records of all transactions, supporting accurate billing and inventory management.
- Implemented quality control measures resulting in improved accuracy of recorded weights for each transaction.
- Material inspected under CCDD quality approval by using a PID device.
- Managed daily cash transactions, ensuring accurate recording and timely deposits.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
Server/Bartender
Burnham Park Yacht Club
05.2021 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Scale Operator
Plote Construction
05.2020 - 12.2020
- Directed customers toward appropriate landfill areas to keep each pile of concrete, asphalt, and grindings in a regulated format
- Enhanced efficiency by accurately weighing and recording incoming and outgoing materials.
- Operated weigh scales and issued tickets when necessary.
- Dispatched orders to drivers for efficiency.
- Maintained accurate documentation and processed payments efficiently to keep waiting at minimum.
- Adhered strictly to regulatory requirements regarding legal weight limits, axle configurations, and hazardous materials transportation guidelines.
- Maintained smooth operations by promptly addressing any scale malfunctions or issues.
- Ensured accurate record-keeping for inventory management purposes through diligent data entry.
Assistant Manager
Ultimate Exposure Tanning Center
07.2015 - 08.2019
- Consistently recognized by the owners for providing superior customer service as I worked closely with customers to ensure satisfaction and safety.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Bachelor in Biological Science - Biological Science, Spanish
University of Illinois At Chicago
Chicago, IL05.2022
Associate in Science - Biology, Psychology
William Rainey Harper College
Palatine, IL05.2018
High school diploma -
Barrington High School
Barrington, IL06.2014
Skills
- Customer service
- Data entry
- Compassionate
- Conflict resolution
- Computer skills
- Office administration
- Time management
- File organization
- Documentation and recordkeeping
- Scheduling and calendar management
Certification
- First Aid & CPR
- Subject 30 CFR Part 46.8
Timeline
Medical Assistant
South Loop Urgent Care
02.2024 - 11.2024
Administrative Clerk
Heidelberg Materials
09.2022 - 01.2024
Server/Bartender
Burnham Park Yacht Club
05.2021 - 08.2023
Scale Operator
Plote Construction
05.2020 - 12.2020
Assistant Manager
Ultimate Exposure Tanning Center
07.2015 - 08.2019
- First Aid & CPR
- Subject 30 CFR Part 46.8
Bachelor in Biological Science - Biological Science, Spanish
University of Illinois At Chicago
Associate in Science - Biology, Psychology
William Rainey Harper College
High school diploma -
Barrington High School
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