Spencer McLain
Endicott
Summary
Motivated retail sales professional offering extensive history in back room and front-end store activities. Skilled in operations related to loading, stocking, and receiving of products and merchandise deliveries as well as sales floor and register operations. Willing and eager to learn new processes and roles to actively contribute to store productivity and company goals.
Overview
7
7
years of professional experience
Work History
Direct Support Professional
Achieve NYSARC
12.2024 - 01.2026
- Implemented behavioral strategies to promote positive behaviors and effectively managed challenging situations through de-escalation techniques.
- Facilitated communication between individuals with disabilities and families, healthcare providers, and support staff to ensure cohesive support.
- Developed personalized care plans with clients to address unique needs and enhance overall well-being.
- Provided individualized support to enhance daily living skills and promote independence.
- Facilitated client transportation and assisted with bathing and meal preparation in a supportive environment.
- Followed approved behavior plans and intervention strategies to support client progress towards goals.
Activities Leader
Absolute Care of Endicott
02.2024 - 10.2024
- Researched and implemented innovative activities and strategies to enhance program engagement.
- Provided enrichment to residents ranging from events to group activities, outings, and one-on-one crafts or socialization.
- Collaborated with other staff members to plan fun, engaging activities for participants.
- Delivered enriching experiences for residents through diverse events, group activities, outings, and personalized crafts or socialization.
- Maintained personal relationships with residents and the families of residents.
- Coordinated with staff to develop and execute engaging activities tailored to participants' interests and abilities.
- Adhered strictly to health and safety regulations when leading any type of activity or event.
Access Care Representative
United Health Services Hospitals
09.2023 - 01.2024
- Managed patient inquiries and appointment scheduling using electronic health record systems.
- Managed patient inquiries and appointment scheduling to optimize patient flow using electronic health record systems.
- Coordinated insurance verification processes to ensure efficient patient access to services.
- Responded promptly to patient inquiries via telephone or email.
- Assisted with the registration of new patients into the facility's system.
- Facilitated effective communication between healthcare providers and staff to enhance patient care coordination.
- Coordinated communication between healthcare providers and staff to improve patient care.
- Coordinated insurance verification processes to streamline patient access to necessary services.
Service Team Member
Michaels Arts and Crafts
04.2021 - 06.2023
- Greeted customers upon entry and provided assistance in locating items.
- Answered customer questions about return and exchange policies.
- Suggested additional products and services to increase sales.
- Recommended products and services to enhance customer experience and drive sales.
- Ensured clean and organized sales floor to create a welcoming shopping environment.
- Organized and faced products on shelves and in displays to comply with merchandising standards.
- Managed inventory and restocked shelves to maintain product availability and support sales.
- Offered loyalty program memberships to new customers.
Barista
Starbucks
06.2022 - 02.2023
- Utilized point of sale systems to streamline transaction processing and order management.
- Prepared and served a variety of coffee and tea beverages to customers.
- Cultivated loyal customer base through personalized service and in-depth product knowledge.
- Implemented efficient workflow practices to reduce customer wait times.
- Implemented efficient workflow practices to reduce customer wait times.
- Prepared and served a variety of coffee and tea beverages to customers.
Customer Service Representative
The Medicine Shoppe
06.2020 - 02.2021
- Coordinated home delivery services, ensuring timely access for patients with special accommodations.
- Operated cash register efficiently during busy hours.
- Assisted customers with locating over-the-counter medications.
- Completed sales for pharmacy merchandise and filled prescriptions.
- Monitored inventory levels of over-the-counter products and reported shortages to management.
- Monitored inventory levels of over-the-counter products, facilitating timely restocking to meet customer demand.
- Processed sales for pharmacy merchandise and filled prescriptions, contributing to efficient service delivery.
Beauty Advisor
Ulta Beauty
04.2019 - 07.2020
- Customized skincare and makeup recommendations to enhance customer satisfaction and loyalty.
- Guided customers in selecting products that reflect their ethical values and beauty preferences, fostering a personalized shopping experience.
- Collaborated with team members to meet sales goals and provide exceptional customer service during high-traffic times or promotional events.
- Engaged in ongoing training sessions to remain knowledgeable about industry trends, new products, and innovative makeup techniques.
- Performed daily opening and closing procedures including cash register reconciliation, setting up displays, and cleaning tasks.
Education
High School: regents diploma -
Union Endicott High School
Endicott, NYSkills
- First aid certification
- Customer service
- Food safety
- Retail training
- Inventory management
- Cash handling
- POS transactions
- Display maintenance
- Price tagging
- Signage updating
- Store cleaning
- Adaptability
- Time management
- Organization
- Attention to detail
- Signage updating
Languages
- English Native
- French Conversational
References
- Julie Vanhorn, Former Client (607) 222-5000
- Jake Goosen, Former Coworker and Client (607) 426-7126
Timeline
Direct Support Professional
Achieve NYSARC
12.2024 - 01.2026
Activities Leader
Absolute Care of Endicott
02.2024 - 10.2024
Access Care Representative
United Health Services Hospitals
09.2023 - 01.2024
Barista
Starbucks
06.2022 - 02.2023
Service Team Member
Michaels Arts and Crafts
04.2021 - 06.2023
Customer Service Representative
The Medicine Shoppe
06.2020 - 02.2021
Beauty Advisor
Ulta Beauty
04.2019 - 07.2020
High School: regents diploma -
Union Endicott High School