Spencer McMahon
Austin,TX
Summary
Self-motivated professional highly experienced in guest services and accounting. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain a positive atmosphere.
Overview
4
4
years of post-secondary education
13
13
years of professional experience
Work History
Guest Service Representative
HOMWOOD SUITES HOTEL
Austin, TX
04.2026 - Current
- Resolved guest concerns with courteous service and clear communication.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Resolved customer complaints through active listening and effective solutions, enhancing guest satisfaction.
- Coordinated with housekeeping to ensure timely room readiness and accommodate special requests.
- Managed Hilton reservations, room changes, and guest account updates.
- Verified billing details and handled payment transactions accurately.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Responded to phone calls, providing timely assistance and transferring inquiries to appropriate staff members.
Traveling Musician
SELF-EMPLOYED
Worcester, MA
09.2025 - 03.2026
- Performed live sets for diverse audiences, enhancing event experiences across various venues and special events.
- Played live shows with full bands and solo performances.
- Selected setlists matching event themes, venue needs, and audience preferences.
- Coordinated with sound crews, stage staff, and event managers to ensure seamless performances.
- Trained newer musicians on timing, cues, and stage etiquette, fostering a collaborative performance environment.
Accounting Clerk
COLONIAL PEST CONTROL
Worcester, MA
06.2013 - 09.2025
- Evaluated, audited, reviewed, reconciled, and harmonized payment transactions with procurement and financial documents to ensure accuracy and compliance.
- Perform intricate professional accounting work related to processing payments
- Provided technical aid on complex payment voucher probes, evaluated financial reports, and analyzed encumbrance liquidation reports to ensure compliance and accuracy.
- Interpreted purchasing and payment regulations, and provided feedback on agency policies to strengthen internal controls.
Education
High School Diploma -
Doherty Memorial High School
Worcester, MA 04.2009 - 04.2013
Skills
- Payment processing
- Billing reconciliation
- Financial transaction processing
- Vendor payment compliance
- Property management systems
Timeline
Guest Service Representative
HOMWOOD SUITES HOTEL
04.2026 - Current
Traveling Musician
SELF-EMPLOYED
09.2025 - 03.2026
Accounting Clerk
COLONIAL PEST CONTROL
06.2013 - 09.2025
High School Diploma -
Doherty Memorial High School
04.2009 - 04.2013