MATTHEW CARSELLO
Safety Harbor,FL
Summary
Results-focused management professional offering 13 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. I've managed rooms from 10-150 sales person sales teams. 10 years in the IT industry; familiar with Microsoft, Cisco, CompTIA, EC-Council, Project Management Institute, (ISC)2, Oracle and IBM. 7 years in business to business sales management in government contracting and registration process connecting business to the federal opportunities nationally. Trained & managed entire staff. I built a sales team that did over 2 million in the first two years of business as a start up company. My Personal interests include family, golf, reading, the Chicago Cubs, food, church, All Pro Dad's. References available upon request.
Overview
21
21
years of professional experience
Work History
Rideshare Driver
Lyft And Uber
Tampa
10.2017 - Current
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Inside Sales Representative
1800Accountant
Largo, FL
11.2015 - 05.2017
- Sold accounting services to small/medium size business
- Outbound call center
- Consistently met or exceeded goals
General Manager
Quality Resources, Inc.
Clearwater, FL
04.2015 - 11.2015
- Manage 9 sales managers and 150 sales representatives for call center
- Schedule workforce
- Supervise, coach and mentor management team
- Perform on-going work reviews that include training and coaching of call center employees
- Prepare weekly and monthly reports on department operations for review
- Motivate call center representatives, encourage growth and development
- Developed a creative and open environment promoting team work
- Address client and customer issues as needed by working with internal departments as well as external clients
- Initiate and oversee cross-training to ensure even workload distribution and business knowledge continuity
Sales Manager
Federal Contracts USA, LLC
Pinellas Park, FL
06.2012 - 05.2015
- Grew company from start up
- Managed all aspects of entire organization including:
- Script development
- Process development
- Recruiting hiring entire staff
- Assisted in creating CRM
- Daily management of sales/admin staff
- Developed compensation plan
- Created quarterly/weekly spiffs
- Debug and turn around struggling sales staff
- Company grew to over 2.1 million in less than 3 years with 35% profitability
Co-Owner/VP Sales
Central Florida Custom Golf
Clearwater, FL
10.2007 - 05.2012
- Started & ran the entire company
- Four out of five years profitable
- Created a new fitting & sales process and applied it to the golf industry
Sales Manager
Jabor Integrated
Largo, FL
11.2005 - 08.2007
- Managed team of 50-80 professionals
- Surpassed revenue goals in consecutive quarters
- Hired and trained entire staff, managed 3 Team Leaders and developed their skills to manage small sales groups from 10-20 reps
Training Manager
Adaptive Learning Systems, Inc.
Largo, FL
09.2003 - 11.2005
- Responsible for all aspects of hiring and training entire sales staff
- Created training manual for IT education, covering multiple IT related certifications
- Increased revenue by double within 2 years
Education
Certified Professional Master Clubmaker - Specialized
Maltby Golf Systems
Newark, OH01.2010
Certificate - Essentials of Project Management
Villanova University
Villanova, PA01.2002
Associate of Arts - Communications
Triton Junior College
River Grove, Ill01.1987
Skills
- Core Staff Development
- Ongoing Training
- Daily Meetings for Motivation
- Develop Leaders for Growth
- Financial Analysis for P&L
- Time Management Expert
- Strategic Planning
- Customer Service Workflow Planning
- Change Implementation Management
- Expert Communicator
- Budget Forecasting
- Labor Cost Controls
- Goal Setter
- Good "Old Fashion" Hard Worker
- Leader
Timeline
Rideshare Driver
Lyft And Uber
10.2017 - Current
Inside Sales Representative
1800Accountant
11.2015 - 05.2017
General Manager
Quality Resources, Inc.
04.2015 - 11.2015
Sales Manager
Federal Contracts USA, LLC
06.2012 - 05.2015
Co-Owner/VP Sales
Central Florida Custom Golf
10.2007 - 05.2012
Sales Manager
Jabor Integrated
11.2005 - 08.2007
Training Manager
Adaptive Learning Systems, Inc.
09.2003 - 11.2005
Certified Professional Master Clubmaker - Specialized
Maltby Golf Systems
Certificate - Essentials of Project Management
Villanova University
Associate of Arts - Communications
Triton Junior College