Spencer Platek
Casa Grande,AZ
Summary
Caring and compassionate Student Nurse well-versed in anatomy and physiology, nursing fundamentals and medical terminology. Responds to emergencies with grace and calm mentality. Demonstrated success in delivering superior care to multiple patients, balanced with high-volume task load.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Relations Specialist
Mayo Clinic
01.2020 - Current
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Facilitated communication between patients and various departments and staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Patient Care Coordinator
Premier Pain Institute
05.2018 - 01.2020
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Worked with patients to schedule tests and procedures.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Trained new staff on filing, phone etiquette and other office duties.
Hoofstock Zookeeper Assistant Manager
Wildlife World Zoo & Aquarium
08.2016 - 05.2018
- Established team priorities, maintained schedules and monitored performance.
- Monitored animals for behavioral problems and signs of health issues.
- Educated visitors and staff on proper animal care and handling.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
Education
Associate of Science - Nursing
Maricopa Community Colleges - Gateway Community College
Phoenix, AZ12.2023
Bachelor of Science - Nursing
Arizona State University
Tempe, AZ12.2023
Bachelor of Science - Biological Sciences
Northern Arizona University
Flagstaff, AZ12.2015
Skills
- Outbound Calling
- Epic Software
- Educate Patients
- Skilled in Patient Relations
- Punctual and Hardworking
- Health Information Access Management
- Patient Interviewing Skills
- Patient Medical Histories
Certification
- License Nursing Assistant - December 2022
Student Clinical Experience
Northpark Health & Rehabilitation - Long-term Care
Spring 2022
- Patient Assessment
- Medication Administration
- Patient Safety
- Patient Sanitation Care
- Patient Education
Phoenix VA Health Care System - Medical/Surgical
Fall 2022
- Patient Assessment and Intake Examination
- Collecting Patient Medical History
- IV Management
- IV Fluid Administration
- Electronic Medical Record Charting
- Patient Transport
- Patient Education
Mayo Clinic Hospital - Medical/Surgical
Spring 2023
- Post-Operative Assessments and Care
- Administering IV Medications
- Gastrostomy (feeding) Tube Care
- Central Line Dressing and Care
- Tracheotomy Care
- Catheter Care
- Patient Education
Abrazo West Campus - Critical Care
Fall 2023
Timeline
Patient Relations Specialist
Mayo Clinic
01.2020 - Current
Patient Care Coordinator
Premier Pain Institute
05.2018 - 01.2020
Hoofstock Zookeeper Assistant Manager
Wildlife World Zoo & Aquarium
08.2016 - 05.2018
Associate of Science - Nursing
Maricopa Community Colleges - Gateway Community College
Bachelor of Science - Nursing
Arizona State University
Bachelor of Science - Biological Sciences
Northern Arizona University
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