Shannon Harris
Bessemer,AL
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
1
1
year of professional experience
Work History
Patient Relations Representative
Gastro Health
10.2022 - Current
- Delivered support to medical staff in completion of patient paperwork.
- Ensured timely access to services by efficiently managing appointment schedules and coordinating necessary resources.
- Played a key role in improving overall patient experience scores through diligent efforts toward service excellence.
- Assisted in the development of patient education materials, ensuring accessibility and understanding of important information.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Responded to inquiries by directing calls to appropriate personnel.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma -
Jess Lanier High School
Bessemer, AL05.1996
Skills
- Appointment Scheduling
- Word Processing
- Customer Service
- Outbound Calling
- Attention to Detail
- Explaining Policy and Procedures
- Communicating to Patients and Families
- Resolving Problems
- Patient documentation
- Reliability and Dedication
- 50 WPM Typing Speed
- Microsoft Word
- Verbal Communication
Timeline
Patient Relations Representative
Gastro Health
10.2022 - Current
High School Diploma -
Jess Lanier High School
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