Spencer Ponce

Lead store operations and sales for a team of 140+ associates by creating a performance-driven culture focused on coaching, development and accountability. Own P&L;, inventory planning and shrink mitigation to protect profitability while ensuring high in-stock availability. Drove weekly and seasonal sales initiatives, consistently meeting targets and enhancing customer experience. Planned and hosted corporate presentations to showcase successes, identify gaps, and implement corrective actions. Mentored and developed frontline associates and salaried leaders to strengthen succession pipelines.

Coordinated daily operations to ensure efficient workflow across multiple departments.

Managed inventory systems, optimizing stock levels and reducing discrepancies.

Assisted in training new employees on company policies and operational procedures.

• Executed merchandising and seasonal event setups (Halloween, Christmas, Patio), ensuring planogram compliance and optimal aisle presentation for enhanced customer experience. Optimized in-stock levels and coordinated receiving controls to reduce discrepancies. Trained associates on accurate picking and pickup preparation, overseeing cashier performance and order-fulfillment processes to enhance speed and accuracy for customers. Managed receiving process of merchandise efficiently.
• Managed inventory levels to optimize stock availability and reduce excess.
• Trained and mentored new team members on merchandising best practices.
• Developed visual displays to enhance customer engagement and drive sales.

• Trained and mentored junior staff on best practices in order handling and customer service.
• Collaborated with cross-functional teams to streamline inventory management processes.
• Managed order processing and fulfillment to ensure timely delivery of products.
• Analyzed order trends to identify opportunities for process improvements and cost savings.
• Oversaw customer inquiries and resolved issues related to orders and shipments effectively.

• Graduated with
• GPA: 4.17 GPA