Marguerite Mazza
Lynnwood,WA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
Work History
PSA
Sno-Isle Libraries
Lynnwood, WA
01.2021 - Current
- Preformed operational front desk duties, such as maintaining patrons accounts, ensuring all information is current, processing materials through delivery or book drop, as well as taking payments for lost items all while providing exceptional customer service
- Trained to work alongside a group of individuals to delete items that are no longer up to our library’s standards.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Café Lead
Barnes & Noble
Lynnwood, WA
01.2018 - 01.2021
- Provide exceptional customer service in a high volume, fast paced environment
- Monitored daily inventory levels and placed orders with suppliers as needed.
- Able to diffuse tense situations in a calm and professional manner
- In charge of daily ordering and café logs and paperwork
- Cross trained on book-floor and able to assist customers locate books, as well as offer recommendations if others are not on hand
- Assisted in the hiring and training of new cafe staff.
Education
Associate of Arts - Digital Media
Bellevue College
Bellevue, WA12-2020
High School Diploma -
Norwalk High School
Norwalk, CT06.2015
Skills
- Decision-Making
- Time Management
- Communication
- Team Management
- Networking
- Conflict Resolution
- Teamwork and Collaboration
- Training & Development
- Computer Skills
- Analytical
- Analytical and Critical Thinking
- Organization and Time Management
Awards And Acknowledgements
Acting President, Bellevue Game Developers Club, Organized events and tracked expenses. Helped host and run meetings with faculty and students to create goals for the club moving forward. Judged and issued prizes from the events. Helped bring together students from different academic paths in order to create and foster a strong sense of community.
Timeline
PSA
Sno-Isle Libraries
01.2021 - Current
Café Lead
Barnes & Noble
01.2018 - 01.2021
Associate of Arts - Digital Media
Bellevue College
High School Diploma -
Norwalk High School
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