Summary
Overview
Work History
Education
Skills
Interests
Additional Information
Languages
Timeline
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Spencer Tolentino

Spencer Tolentino

Las Vegas,NV

Summary

Driven Trainer at Chick-Fil-A, recognized for prioritizing developments in team performance and guest satisfaction, providing exceptional hospitality and implementing efficient training programs for new personnel. Dedicated cellist experienced in performing complex musical pieces, valuable to any chamber music ensemble by delivering compelling and poignant musical interpretations while also excelling in technical and interpersonal skills; able to lead sections as Principal Cellist. Developed strong discipline and physical endurance through competitive wrestling, maintaining peak physical condition through strength and agility training, while also improving strategic thinking in high-stakes environments. Diligent student, committed to learning, and experienced in advanced calculus, chemistry, and physics topics, even willing to self-study material. Unbreakable work ethic, allowing for high performance in the classroom alongside extracurriculars and workplace settings.

Overview

3
3
years of professional experience

Work History

Trainer

Chick-Fil-A
08.2023 - Current
  • Awarded 2024 Quarter 2 Employee of the Quarter for providing genuine hospitality and improving interpersonal connections and chemistry within the workplace
  • Developed and executed performance management programs to increase employee engagement and productivity.
  • Trained and mentored 25 new personnel hired to fulfill various roles.
  • Consistently provided friendly service to promote better customer engagement.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Maintained high standards of guest service in high-volume, fast-paced environments.
  • Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.

Crew Team Member

AMC Theatres
07.2022 - 11.2022
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and ushering 18 auditoriums.
  • Worked well with up to 12 teammates per shift and accepted coaching from management team.
  • Became familiar with products to answer questions and make suggestions.
  • Operated register to process payments and collect cash payment for order totals.
  • Provided fast and efficient service to guests in order to reduce wait-times during high-volume situations
  • Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.

Education

High School Diploma -

Silverado High School
Las Vegas, NV
05.2026

Skills

  • Safe Food Handling
  • Performance Improvement
  • Clear Communication
  • Ordering Procedures
  • Guest Engagement
  • New hire training
  • Cash Handling
  • POS systems
  • Complaint resolution

Interests

  • Bodybuilding and Powerlifting
  • Cinematography
  • Nutrition and Sports Science
  • String Orchestra Music and Cello
  • STEM

Additional Information

  • Food Handler Safety Certification, Southern Nevada Health District

Languages

Filipino
Limited Working

Timeline

Trainer

Chick-Fil-A
08.2023 - Current

Crew Team Member

AMC Theatres
07.2022 - 11.2022

High School Diploma -

Silverado High School