Spencer White
Denver,CO
Summary
Experienced with providing excellent customer service and ensuring guest satisfaction. Eager to return to the service industry and thrive by utilizing effective communication and problem-solving skills to enhance dining experiences. Track record of collaborating with colleagues and maintaining flexibility in dynamic restaurant settings.
Overview
7
7
years of professional experience
Work History
Account Manager
Angie's List
09.2023 - 01.2025
- Perform outreach to approximately 100 accounts daily, ensuring exceptional follow-up and relationship management.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Generated over $750K in revenue by driving strategic sales initiatives and cultivating long-term client relationships.
Server
Frank's Chophouse
04.2021 - 10.2022
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently, always left my station better than before.
- Gained expert knowledge of the menu and various cuts of meat to properly inform customers on the best options for their needs.
Server & Event Coordinator
Lazy Dog Restaurant & Bar
10.2017 - 09.2019
- Created and managed a live music night weekly to increase sales on less profitable nights by 50% via drinks and door cover.
- Adapted to any given role needed, in times of no shows or increased demand, often filled in bartending.
- Made various suggestions on food or cocktail pairings to increase sales.
- Trained new servers on POS system as well as the ins and outs of the restaurant's expectations.
Education
Bachelor of Arts - Marketing
University of Colorado At Boulder
Boulder, COSkills
- Relationship management
- Payment processing
- Drink preparation
- Adaptability and flexibility
- Customer satisfaction
- Menu presentation
Timeline
Account Manager
Angie's List
09.2023 - 01.2025
Server
Frank's Chophouse
04.2021 - 10.2022
Server & Event Coordinator
Lazy Dog Restaurant & Bar
10.2017 - 09.2019
Bachelor of Arts - Marketing
University of Colorado At Boulder
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