Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Spencer Whiting

Scottsdale,AZ

Summary

Experienced in both sales and management in the avation cargo field with over ten years of experience. As well a background in sales in the FinTech industry, Automotive and B2B. Excellent reputation for resolving problems, improving customer satisfaction and driving operational improvement. Maximizing business success by capitalizing on sales, minimizing costs and increasing profits.

Overview

11
11
years of professional experience

Work History

Account Manager - B2B Business Development

T-Mobile
06.2022 - Current
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Built relationships with customers and community to establish long-term business growth.

Account Manager DC

Freedom Financial Network
11.2021 - 06.2022
  • Assess individual client situations and made targeted recommendations for products and services to resolve specific situations.
  • Display excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Overcome objections using friendly, persuasive strategies.
  • Opening new accounts and documented personal, demographic and payment information in system.

Account Manager - B2B Business Development

LenCred Technology
04.2021 - 11.2021
  • Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
  • Increased profitability and pipeline development by leveraging diverse marketing channels and sales strategies.

Customer Service Agent

FedEx Express
04.2013 - 04.2021
  • Communicated with clients regarding account services, statements, and balances.
  • Coordinates and collaborates with internal teams to provide a seamless and outstanding customer experience.
  • Demonstrated outstanding communication skills including verbal, written and listening to learn the customer’s business needs.
  • Expanded and maintained customer revenue by focusing on their company freight business needs.

PM Operations Manager

Quantem Aviation Services
01.2014 - 01.2021
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Devised processes to boost long-term business success and increase profit levels.

Education

Associates Degree in Aviation - Airframe & Powerplant Engineer

Milwaukee Area Technical College
Milwaukee, WI
05.2018

High School Diploma -

East Troy High School
East Troy, WI
06.2013

Skills

  • Revenue generation
  • Meeting sales goals
  • Outlook and Microsoft
  • Account management
  • Customer support
  • Documentation and reporting
  • Outstanding communication skills
  • Negotiation skills
  • Project Management
  • CRM SalesForce & HubSpot
  • Preparing Proposals
  • Customer Order Management
  • Prospecting and Cold Calling

Accomplishments

  • Employee of the year for Over-Achiever (AKA BZ AWARD) out of 150 Employees at FEDEX EXPRESS
  • Awarded DC3/100+% Club at Freedom Financial Network.
  • Awarded Triple Crown Status through out the 2022 sales year at T-Mobile hitting all pillars of their commission structure.
  • T-Mobile Top Performer Q3 - 2022 165% Planned to Target
  • T-Mobile Top Performer Q4 - 2022 131% Planned to Target
  • T-Mobile Top Performer Q1 - 2023 133% Planned to Target
  • T-Mobile Top Performer Q2 - 2023 244% Planned to Target
  • Quarter 2 - 2023 Circle of Champion Winner
  • T-Mobile Top Performer Q3 - 2023 103% Planned to Target
  • T-Mobile Top Performer Q4 - 2023 107% Planned to Target
  • Ended 2023 at 146% to plan

References

Paul Sprangers

Quantem Avation Services - Managing Director

Office: 414-305-4106


Stacey Davis

Freedom Financial Network - Sales Manager

Office:480-254-8462


Daniel Riggs

LenCred - Chief Sales Officer (CSO)

Office:480-244-9593


Alex Caudill 

A Place At Home - Chief Executive Officer (CEO)

Office:480-876-1800


Kimberly Chase 

T-Mobile  - Sales Manager

Office:602-312-0649


Timeline

Account Manager - B2B Business Development

T-Mobile
06.2022 - Current

Account Manager DC

Freedom Financial Network
11.2021 - 06.2022

Account Manager - B2B Business Development

LenCred Technology
04.2021 - 11.2021

PM Operations Manager

Quantem Aviation Services
01.2014 - 01.2021

Customer Service Agent

FedEx Express
04.2013 - 04.2021

Associates Degree in Aviation - Airframe & Powerplant Engineer

Milwaukee Area Technical College

High School Diploma -

East Troy High School

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Spencer Whiting