Spencer Wilcoxson
La Grange,KY
Summary
Dynamic Sales Manager with a proven track record at Oxmoor Hyundai, driving revenue growth through strategic planning and relationship building. Expert in sales strategy development and team training, I empower high-performing teams to exceed targets, enhance customer loyalty, and optimize CRM utilization for improved sales forecasting.
Overview
10
10
years of professional experience
Work History
Sales Manager
Oxmoor Hyundai
Louisville Ky
04.2026 - Current
- Led sales team in achieving monthly targets through strategic planning and effective communication.
- Developed training programs to enhance staff performance and product knowledge.
- Analyzed market trends to identify growth opportunities and adjust sales strategies accordingly.
- Established strong relationships with customers, resulting in increased customer loyalty and repeat business.
- Collaborated with marketing team to design promotional campaigns that boosted showroom traffic.
- Conducted regular performance evaluations to ensure team accountability and drive continuous improvement.
- Utilized CRM software to track sales metrics and improve forecasting accuracy for future initiatives.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Internet Sales Manager
Oxmoor Hyundai
Louisville Ky
09.2020 - 04.2026
- Developed and implemented online sales strategies to enhance customer engagement.
- Analyzed market trends to optimize digital marketing campaigns and increase lead generation.
- Managed e-commerce platform, ensuring accuracy of product listings and promotional content.
- Trained and mentored sales team on best practices for online customer interactions.
- Utilized CRM systems to track customer interactions and improve follow-up efficiency.
- Collaborated with inventory management to streamline order fulfillment processes.
- Responded to internet inquiries and phone calls in timely matter.
- Increased online sales by implementing effective marketing strategies and optimizing website content.
- Provided superior and individualized customer service.
- Improved cross-functional collaboration between sales, marketing, and customer support teams by implementing regular communication channels and update meetings.
- Implemented CRM software to streamline lead management and follow-up procedures, increasing overall team efficiency.
Internet Sales Consultant
Oxmoor Hyundai
Louisville Ky
04.2018 - 09.2020
- Collaborated with sales team to enhance customer engagement and satisfaction through effective communication.
- Developed online marketing strategies to increase lead generation and boost website traffic.
- Provided product knowledge training to new team members, improving overall sales performance.
- Analyzed customer data to identify trends and inform targeted marketing initiatives.
- Utilized CRM software to track leads and manage customer interactions efficiently.
- Assisted in streamlining the sales process, reducing response times for customer inquiries.
- Conducted follow-up communications with clients to ensure ongoing satisfaction post-purchase.
- Developed personalized sales strategies for each client, tailored to their unique needs and preferences.
- Delivered engaging product demonstrations via online platforms, effectively showcasing features and benefits while addressing client concerns.
401K Specialist
Fidelity Investments
09.2016 - 03.2018
- Processed 401(k) transactions accurately, ensuring compliance with regulatory requirements.
- Assisted clients in understanding plan options and benefits for optimal retirement planning.
- Maintained detailed records of participant accounts, enhancing data integrity and retrieval efficiency.
- Responded to client inquiries regarding account statuses and transaction history promptly.
- Collaborated with team members to streamline operational workflows and improve service delivery.
- Analyzed participant feedback to identify trends, recommending enhancements to service offerings.
- Developed training materials for new hires, fostering knowledge retention and skill development.
- Maintained sensitive information with strict confidentiality and modeled ethics, professionalism and service orientation in employee interactions.
- Led initiatives to enhance system functionality, improving user experience for both clients and staff.
- Leveraged advanced analytical tools to assess client risk tolerance and investment objectives, crafting tailored strategies accordingly.
- Cultivated lasting professional relationships with both individual investors and employer-sponsored plans through consistent high-quality service delivery.
- Coordinated annual reviews of clients'' accounts, ensuring optimal performance of their investment portfolios over time.
- Developed informative marketing materials to educate prospective clients on the benefits of our firm''s expertise in managing 401K plans effectively.
- Responded to 403b inquiries from employees relating to enrollments, plan changes and contribution amounts.
Education
High School Diploma -
Owen County High School
Owenton, KY2014
Skills
Relationship building
Sales team training
Staff management
Goals and performance
Product knowledge
Sales presentations
Client relationship management
Strategic planning
Sales strategy development
Sales expertise
Positive and upbeat
Sales process
Goal setting
Account management
Rapport and relationship building
Sales coaching
Performance management
Persuasive negotiations
Empowers high-performing sales teams
CRM software
Prospecting skills
Resolution-oriented
Timeline
Sales Manager
Oxmoor Hyundai
04.2026 - Current
Internet Sales Manager
Oxmoor Hyundai
09.2020 - 04.2026
Internet Sales Consultant
Oxmoor Hyundai
04.2018 - 09.2020
401K Specialist
Fidelity Investments
09.2016 - 03.2018
High School Diploma -
Owen County High School