Spencer Wilkinson
Godley,TX
Summary
Accomplished professional with extensive experience in animal healthcare. Skilled in laboratory procedures, medical record-keeping, and client relations. Possesses excellent communication and customer service skills to deliver quality patient care.
Overview
4
4
years of professional experience
Work History
Veterinary Technician
The Pet Hospital Granbury
10.2023 - Current
- Improved patient care by assisting veterinarians in diagnosing and treating animals.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
Veterinary Technician/Receptionist
South Meadow Animal Clinic
07.2021 - 10.2023
- Improved patient care by assisting veterinarians in diagnosing and treating animals.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Reduced errors in diagnostic testing by maintaining up-to-date knowledge on veterinary practices and techniques.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Performed dental cleanings and extractions under the supervision of a veterinarian, promoting improved oral health for patients.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
Pharmacy Technician
Burleson Pharmacy
01.2021 - 05.2021
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Front Office Assistant
The 1017 Arena
05.2020 - 10.2020
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Streamlined office operations for increased efficiency through effective organizational tasks such as filing, scheduling, and data entry.
- Facilitated seamless communication between departments by routing calls and relaying messages accurately and in a timely manner.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Assisted with event coordination, ensuring successful execution of internal and external events.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Managed inventory supplies, reducing waste and ensuring availability of essential materials for daily operations.
Hostess/Quality Assurance
Chili's Restaurant
09.2019 - 01.2020
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Education
Associate of Business Administration - Business Administration And Management
Tarrant County College District
05.2026
High School Diploma -
Burleson Centennial High School
Burleson, TX05.2019
Skills
- Appointment Setting
- Scheduling and Calendar Management
- Data Entry
- Problem-Solving Skills
- Time Management
- Hospitality Services
- Administrative support
Timeline
Veterinary Technician
The Pet Hospital Granbury
10.2023 - Current
Veterinary Technician/Receptionist
South Meadow Animal Clinic
07.2021 - 10.2023
Pharmacy Technician
Burleson Pharmacy
01.2021 - 05.2021
Front Office Assistant
The 1017 Arena
05.2020 - 10.2020
Hostess/Quality Assurance
Chili's Restaurant
09.2019 - 01.2020
Associate of Business Administration - Business Administration And Management
Tarrant County College District
High School Diploma -
Burleson Centennial High School
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