Spring Strickland

• Facilitated resupply orders for CPAP patients through proactive communication.
• Created sales orders while coordinating pick-ups and deliveries efficiently.
• Provided assistance to patients in resolving various issues and concerns.
• Obtained signatures on renewal CMNs and prescriptions from patient's primary health care physicians.
• Scheduled appointments for patients with respiratory therapists for mask fittings.
• Verified insurance coverage and informed patients about deductibles.
• Informed customers about billing procedures, processed payments, and set up payment options.
• Maintained professionalism while addressing challenges with difficult customers.

Conducted surveys and interviews to collect data for government initiatives.

Provided public relations support to enhance community engagement.

Assisted FEMA with customer service during natural disasters, ensuring timely assistance.