Spyro Ozaeta
California City
Summary
Dynamic personal shopper with a proven track record at Walmart, excelling in customer service and attention to detail. Successfully managed multiple client orders, enhancing satisfaction through effective communication and problem-solving. Recognized for consistently meeting sales goals while maintaining a safe and organized shopping environment. Adaptable and committed to delivering exceptional shopping experiences.
Experienced with preparing variety of coffee beverages to meet customer preferences. Utilizes excellent customer service skills to enhance customer experience and build loyalty. Track record of maintaining clean and efficient workspace, ensuring consistent quality and prompt service.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
California City, CA
07.2025 - Current
- Ensured compliance with health and safety regulations during daily operations.
- Optimized workflow efficiency by reorganizing workstations for better productivity.
- Executed promotional campaigns, driving sales of seasonal beverages and products.
- Maintained high-quality standards in beverage presentation and service delivery.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Digital Personal Shopper
Walmart
Tehachapi, Lake Forest, Glendora, CA
08.2021 - 06.2025
- Demonstrated strong organizational skills by managing multiple client orders simultaneously.
- Received work assignments from order system to fill orders.
- Maintained positive working relationships with customers, team members, and leadership.
- Performed regular quality control checks of merchandise before delivery.
- Utilized selection process for products within store and bagged products following bagging standards.
- Resolved customer complaints quickly by contacting leadership.
- Displayed excellent problem solving abilities when resolving customer complaints.
- Leveraged proper selection process and bagged products appropriately to deliver quality service.
- Stored product correctly in staging area, following safety guidelines.
- Coordinated purchasing and delivery of items to customers.
- Ensured a safe working environment free from hazards or risks.
- Created personalized shopping experiences for customers by providing individualized attention.
- Met or exceeded personal and department sales goals.
- Assisted in stocking shelves according to inventory levels.
- Utilized effective communication techniques to ensure customer satisfaction.
Courtesy Clerk
Stater Bros.
Mojave, CA
08.2020 - 08.2021
- Assisted customers with bagging groceries, loading them into their vehicles, and providing other services as needed.
- Kept store front end clean and organized.
- Collected carts from the parking lot and store entrances.
- Cleaned spills and disposed of waste to maintain store tidiness.
- Demonstrated strong customer service skills by helping customers locate items in store.
- Cleaned and mopped store restrooms and stalls.
- Answered customer questions and directed patrons to appropriate store locations according to needs.
- Reduced customer wait times by utilizing swift bagging techniques.
- Gathered returned and unwanted items from patrons and customer service stations for reshelving.
- Trained newly hired clerks regarding store policies and customer service practices.
- Organized and replenished checkout stands with appropriate supplies and products.
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
Education
High School Diploma -
California City High School
California City, CA06-2018
Skills
- Customer service
- Attention to detail
- Heavy lifting
- Planning and organization
- Prioritizing orders
- Physical stamina
- Product knowledge
- Documentation and reporting
- Multitasking
- Time management
- Adaptability and flexibility
- Team player
- Cash handling
- Cleanliness
- Excellent memory
- POS systems
- Clear communication
- Verbal and written communication
- Workflow management
- Opening and closing coordination
- Reliable and dependable
Timeline
Barista
Starbucks
07.2025 - Current
Digital Personal Shopper
Walmart
08.2021 - 06.2025
Courtesy Clerk
Stater Bros.
08.2020 - 08.2021
High School Diploma -
California City High School