Sravya Kottisa
Apex,NC
Summary
Results-driven Technical IT Program Manager with 18+ years of experience leading high-value projects, driving business growth, and improving productivity. Proven track record of designing and implementing end-to-end solutions, HR solutions, talent management, and program design. Skilled in data analysis, stakeholder management, and change management. Proven ability to design and implement innovative technical solutions through partnership, influence and leadership. Expertise in data analysis, with experience leveraging metrics to drive decision-making and continuous improvement. Skilled communicator and storyteller, with experience presenting to senior management, customers and technical leaders and building relationships at all organizational levels and across theatres. Strong strategic thinking and problem-solving abilities, with a proven track record of translating requirements into impactful solutions and paying attention to detail. Committed to staying current with emerging technologies and trends, with recent hands-on experience in: Artificial Intelligence (AI) and Machine Learning (ML), Programming languages, including Python, Advanced data models and analytics, Market research and customer/technology trends.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Operations Manager, Strategic Programs
Cisco Systems Ltd
01.2024 - Current
- Worked cross-functionally with product managers, end customers, sales HR and 15+ engineering teams to deliver operational and business outcomes for Cisco’s Recurring Revenue org
- Drove the execution of product simplification efforts partnering with multiple teams with 100% schedule adherence and 0 critical issues
- Drove Program manager activities and automated PAM (Performance Accountable Matrix) dashboard metrics with 99.9% data accuracy, resulting in:
- 25% increase in team efficiency
- 15% reduction in project timelines
- Reduced project risks with early engagement
- Tracked the key performance indicators (KPIs) and metrics to measure program success and effectiveness
Senior Technical Program Manager IT, Cisco Renewal Operations & Commerce
Cisco Systems Ltd
02.2022 - 01.2024
- Scaled scrum lead managing multiple teams, with a focus on SAFe Agile transformation and continuous optimization (~45 personnel)
- Managed competing initiatives to improve Renewals forecasting and reporting by 20%
- Led Agile transformation, achieving:
- 65% reduction in cycle time (from 17 days to
- 47% increase in Velocity (from ~34 SP to ~50 SP)
- 122% increase in throughput (from 9 stories to 20 stories) in 6 sprints
- Worked cross-functionally with Product owners, engineers & architects to bridge process gaps and establish 3 Sprint healthy backlog
- Led the PI (Program Increments) cadence and other scrum ceremonies
- Provided SFDC technical support, solutioning, and played a key role in design
- Managed the overall $10M budget for the program across different teams
- Effectively communicated project plans and status updates to senior management, resulting in 99.9% stakeholder satisfaction rating
- Developed and maintained project schedules, ensuring 99% adherence
Technical Program Manager IT, Cisco Legal & Compliance
Cisco Systems Ltd
10.2017 - 02.2022
- Led multi-million-dollar programs to modernize and transform Legal operations, optimizing deal lifecycle by 30% and providing more visibility to Sales managers on SFDC
- Managed Legal Brand Protection initiative, migrating and implemented process automation to Salesforce with 100% timeline adherence
- Launched COBC program for 85K Cisco employees globally, improving learners' experience and transforming system architecture, resulting in:
- 150% increase in CSAT
- Rollout time reduction from 3 weeks to 1 hour
- Led Legal central platform strategy, a cloud native solution and managed multiple application development, infrastructure needs that helped to identify more than $1B high risk deals
- Adapted to changing project requirements, ensuring 95% delivery rate
- Achieved 100% compliance for employee disclosures and generate dynamic contracts for Webex SaaS offerings globally
- Managed contingent staffing (~30 personnel), quarterly SOWs (statement of work)
Sr. Technical Project Manager IT, Cisco Workforce Management
Cisco Systems Ltd
10.2016 - 09.2017
- Spearheaded collaboration with L&D, HR, and PL/I teams to drive strategic programs
- Successfully upgraded Siebel platform and Oracle within timeline and budget
- Collaborated with SaaS partners (Oracle, ADP, Cisco LMS) and hosted quarterly business reviews with stakeholders
- Managed Operations escalations and implemented fixes for L&D and HR IT
- Managed a team of 15+ contingent resources
- Played additional roles as Service manager/Service lead in Cisco for Cisco Revenue, Supply Chain, Software Downloads and Webex Bus
- Will share details if needed
Education
UNC Chapel Hill -
AI & Machine Learning
01.2024
Bachelor -
Computer Science & Information Technology
01.2005
Skills
- Program management
- Java/J2EE
- Project Leadership
- Python
- Team collaboration
- Oracle
- AI & Machine Learning
- PL/SQL
- No SQL
- Agile Methodologies
- Angular
- Salesforce (SFDC)
- Mongo DB
- Cloud Services/ AWS
- Atlassian suite/Jira
- Microsoft Suite(Project, Excel, PowerPoint, Word)
- Power BI
- Tableau
Project Management
Operations Management
Microsoft Office proficient
Staff Management
Budgeting and forecasting
Effective Communication
Excellent oral and written communication
Decision-making capabilities
Workforce Planning
Data Analytics
References
Available upon request
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Business Operations Manager, Strategic Programs
Cisco Systems Ltd
01.2024 - Current
Senior Technical Program Manager IT, Cisco Renewal Operations & Commerce
Cisco Systems Ltd
02.2022 - 01.2024
Technical Program Manager IT, Cisco Legal & Compliance
Cisco Systems Ltd
10.2017 - 02.2022
Sr. Technical Project Manager IT, Cisco Workforce Management
Cisco Systems Ltd
10.2016 - 09.2017
UNC Chapel Hill -
AI & Machine Learning
Bachelor -
Computer Science & Information Technology
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