Experienced Registered Nurse with 18 years in clinical and leadership roles across primary care, acute care, and geriatrics. Led initiatives in Electronic Health Record Modernization and optimized Block 13 IFC workflows. Managed referrals and enhanced panel management while fostering interdisciplinary collaboration for Veteran-centered care. Focused on quality improvement and staff mentorship within the Traveling Veteran Coordinator framework.
Work History
RN Care Manager / Primary Back-Up Traveling Veteran Coordinator
Captain James A. Lovell Federal Health Care Center
North Chicago, IL
10.2023 - Current
Coordinate care for patients with complex clinical needs in collaboration with primary care providers, specialty services, internal departments, and community agencies.
Serve as primary back-up for the Traveling Veteran Coordinator program; coordinate routine, urgent, and ongoing health care needs for traveling and relocating Veterans.
Coordinated timely referral care, including follow-up on consults, liaising with outside facilities, and facilitating communication among patients, providers, and care teams to enhance care continuity.
Collaborate with PACT teams, specialty clinics, providers, caregivers, and alternate VA facilities to ensure continuity of care.
Perform MPACT review and approval processes; support PCMM operations, verify panel accuracy, and observe panel-management workflows to ensure compliance with VHA guidelines.
Provide telehealth support, triage, preventive-care reminders, secure-messaging management, and virtual follow-ups.
Educate Veterans on how to request care, communicate changes, and access services while traveling.
Led a successful EHRM transition for TVC workflows, ensuring documentation accuracy and training staff during system implementation.
Played a central role in Block 13 IFC workflow deployment, resulting in improved standardization and fewer incomplete or delayed consults.
Trained nurses, providers, and administrative staff in TVC processes, ensuring clarity in workflows and communication standards to improve team effectiveness.
Precepted and oriented RNs in TVC role, developing onboarding materials and workflow guides to streamline training and support new staff integration.
Improved consult closure rates by strengthening tracking, follow-up, and escalation procedures.
Identified and resolved referral-transmission issues, preventing delays and improving continuity of care across VA facilities.
Delivered direct care to orthopedic, trauma, post-operative, and medical-surgical patients.
Conducted patient assessments, administered medications, and performed wound care, IV therapy, and central-line maintenance to support recovery.
Collaborated with case management and providers to facilitate safe and effective discharge planning for patients.
Director of Nursing
Glenview Terrace Nursing Center
Glenview, IL
08.2017 - 08.2022
Directed clinical operations for skilled nursing, long-term care, and memory-support units, enhancing patient care and operational efficiency.
Managed interdisciplinary teams, developing policies, competencies, and staff-education programs to improve staff performance and patient outcomes.
Oversaw infection control, quality assurance, and documentation audits, ensuring regulatory readiness and compliance standards were met.
Assistant Director of Nursing
Glenview Terrace
Glenview, IL
07.2016 - 08.2017
Supervised nursing staff and coordinated clinical operations to uphold regulatory compliance.
Led infection control monitoring and competency training to enhance staff readiness and safety.
Oversaw operations for 284-bed facility, ensuring seamless delivery of care.
Nursing Unit Manager – Medical-Surgical
Glenview Terrace
Glenview, IL
07.2015 - 07.2016
Oversaw daily operations, staffing, and quality initiatives for medical-surgical units to ensure patient care standards were met.
Supervised nursing staff, ensuring adherence to care protocols and enhancing patient safety.
Developed and implemented quality improvement initiatives, optimizing patient outcomes and operational efficiency.
Collaborated with interdisciplinary teams to coordinate comprehensive patient care plans and discharge processes.
Staff Nurse – Medical-Surgical & Orthopedic Units
Glenview Terrace
Glenview, IL
08.2008 - 07.2015
Administered medications, conducted assessments, and delivered wound care, IV therapy, catheter care, and emergency-response support to ensure patient safety and comfort.
Educated patients and caregivers on care processes and precepted students and newly hired staff to enhance clinical competency and team integration.
Administered medications and monitored patient conditions to ensure optimal health outcomes.
Collaborated with interdisciplinary teams to develop and implement individualized care plans.
Educated patients and families on treatment options, enhancing understanding of health management.
Education
Bachelor of Science - Nursing (BSN)
Grand Canyon University
Phoenix, AZ
01-2022
Associate Degree - Nursing
Amrita School of Nursing
India
01-2005
Bachelor of Science - undefined
Alphonsa College
India
01-2000
Skills
Care Coordination & Transitions
Consult management
Referral escalation management
PCMM and MPACT management
EHRM Transition Leadership
Consult Workflow Optimization
Telehealth & Secure Messaging
Clinical Documentation
Veteran coordinator operations
Workflow Optimization
Staff education programs
Whole Health & Preventive Care
Certification
Registered Nurse – Illinois, Basic Life Support (BLS), EKG Certification, Certified Infection Prevention, Advanced PC Applications Certification
Timeline
RN Care Manager / Primary Back-Up Traveling Veteran Coordinator
Captain James A. Lovell Federal Health Care Center