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Experienced Customer Service Consultant with a demonstrated history of working in the banking industry, currently at KCB Bank. Proven track record in developing customer service initiatives, improving customer satisfaction ratings, and resolving concerns to drive sales. Skilled in direct marketing and diaspora sales, with significant achievements including delivering over 200M in deposits and managing over 400 diaspora accounts. Strong background as a Disability Rights Advocate and Accountant, showcasing expertise in legal support, financial analysis, and tax preparation. Proficient in Microsoft Office Suite, CRM systems, and POS systems with exemplary communication skills and a commitment to quality assurance. Career goal: To leverage extensive experience to enhance customer satisfaction and operational efficiency within a dynamic organisation.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills, customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Talented Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Reliable professional with background in financial transactions, known for high productivity and efficient task completion. Possess key specialized skills in cash handling, customer service, and fraud detection which contribute to maintaining accuracy and promoting client trust. Excel in communication, problem-solving, and time management, ensuring seamless operations. Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective data entry, and appointment scheduling to support operational flow. Excel in adaptability, ensuring positive experiences for both clients and team members.

We are measured by not only our skills, education and experiences but also by our attitude. By having the right attitude, we make all the difference in the world whether it is within our career, business, or even within our communities. I am that ambitious individual with a career driven mindset reaching success.

Sreynan Oeung

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