Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sheila Renovales-Garcia

Buffalo,NY

Summary

Organized and detail-oriented teller with over 10 years' of excellent client experience. Determined expand skills and banking knowledge. High interest on expanding my skills and building my career on sales goals and fraud detection. I am bilingual in Spanish and English. I also can understand and speak a little bit Arabic.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Lead Teller

KeyBank
09.2016 - Current

Working in a fast-pace branch to provide professional banking services for individuals and business clients. Assist clients with transactions, including processing cash withdrawals,deposits,payments, and account servicing. responsible of servicing the branch's ATM as the sole custodian. Handle phone calls, research and respond to client inquiries on a timely manner. Verify accounts for fraudulent activities, including fraudulent deposits, transfers, and wires. Looking at clients accounts opportunities such as credit cards, CD's, Mortgages, Investments,.

Armed Security Guard

Asset Protective Services,Rivera BCJS Investigatin
10.2013 - 05.2018

Responsible for protecting property, assets, and/or people. Respond to complaints of clients and handle conflicts between residence. Observe video cameras for signs of crime,fire, or disorder. Report and incidents to supervisor and call 911 if needed. Make arrest for any shoplifters. Resolve problems before they escalated by using a clear distinct voice.

Special Customer Service Associate

The Home Depot Inc
06.2008 - 04.2016

Working in a fast-paced retail hardware store to provide excellent customer service. Assisted in various departments, including cashier, inventory, garden, lumber, hardware, and customer service desk. Responsible for collecting items from online orders. Calling contractors when orders were placed. Assisting with customers' returned items and /or issues. Processing credit card application, invoices for special orders such as kitchen countertops, cabinets, carpets, floors, sheds, windows and doors'.

Education

High School Diploma -

South Park High School
Buffalo, NY
06.2008

Skills

Bilingual (Spanish and English)

Organized

Detailed-oriented

Data entry

Word and Excel (Intermediate)

Exceptional oral and written communication

Problem solving

cash handling

Updating signage for compliance

Audits on teller drawers, Vault and ATM

Communication skills

Check ID Verifications

Certification

Teller Star certificate


Licensed in Armed Guard License and Pistol License

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Arabic
Elementary

Timeline

Lead Teller

KeyBank
09.2016 - Current

Armed Security Guard

Asset Protective Services,Rivera BCJS Investigatin
10.2013 - 05.2018

Special Customer Service Associate

The Home Depot Inc
06.2008 - 04.2016

High School Diploma -

South Park High School
Sheila Renovales-Garcia