Organized and detail-oriented teller with over 10 years' of excellent client experience. Determined expand skills and banking knowledge. High interest on expanding my skills and building my career on sales goals and fraud detection. I am bilingual in Spanish and English. I also can understand and speak a little bit Arabic.
Working in a fast-pace branch to provide professional banking services for individuals and business clients. Assist clients with transactions, including processing cash withdrawals,deposits,payments, and account servicing. responsible of servicing the branch's ATM as the sole custodian. Handle phone calls, research and respond to client inquiries on a timely manner. Verify accounts for fraudulent activities, including fraudulent deposits, transfers, and wires. Looking at clients accounts opportunities such as credit cards, CD's, Mortgages, Investments,.
Responsible for protecting property, assets, and/or people. Respond to complaints of clients and handle conflicts between residence. Observe video cameras for signs of crime,fire, or disorder. Report and incidents to supervisor and call 911 if needed. Make arrest for any shoplifters. Resolve problems before they escalated by using a clear distinct voice.
Working in a fast-paced retail hardware store to provide excellent customer service. Assisted in various departments, including cashier, inventory, garden, lumber, hardware, and customer service desk. Responsible for collecting items from online orders. Calling contractors when orders were placed. Assisting with customers' returned items and /or issues. Processing credit card application, invoices for special orders such as kitchen countertops, cabinets, carpets, floors, sheds, windows and doors'.
Bilingual (Spanish and English)
Organized
Detailed-oriented
Data entry
Word and Excel (Intermediate)
Exceptional oral and written communication
Problem solving
cash handling
Updating signage for compliance
Audits on teller drawers, Vault and ATM
Communication skills
Check ID Verifications
Teller Star certificate
Licensed in Armed Guard License and Pistol License