Sri Hari Nivas Bakthavatchalam
Summary
Over 15 years of experience in managing and implementing After-market Material Solutions in Aviation industry, emphasizing Customer Satisfaction and Operational Efficiency. Proven track record of achieving Financial KPIs through data-driven insights and strategic business reviews. Expertise in Optimizing processes to enhance service delivery and reduce costs.
Overview
20
20
years of professional experience
Work History
Solutions Account Manager
Satair Pte. Ltd.
10.2019 - Current
- Through Internal Mobility, successfully applied and secured the Regional Customer’s Focal Point role to manage the Material Solutions Customer Accounts from APAC and China regions.
- From the design board to hands-on, this role provides me an opportunity to manage and operate the various Material Solutions like Integrated Materials Services (IMS), Airbus Managed Inventory (AMI) and On-Site Stocking (OSS) Solutions.
- Customer’s Relationship Management and Airbus Customer Satisfaction Index became a mantra with priority on Customer’s Satisfaction to achieve our committed Service Performance and thereby expanding our business.
- Conducting Solutions Business Reviews, achieving Financial KPIs such as Solutions profitability by monitoring Material Profit Margins, Inventory Investments and Freight costs.
- Achieving Operational KPIs by measuring Off-Shelf Performance, reducing AOG requirements and Quality Performance.
- Implementing EIS upon signing new agreements by working closely with Customer's various teams on ERP Operational processes, Material Readiness, Aligning on Data Exchanges, Parts scope categorization & Pricing and Transportation & Logistics to meet targeted timelines.
- With data analytics through Airbus SkyWise, Preparing strategic reports and presenting dashboards for the Customers and Internal Stakeholders.
Customer Solutions Manager
Satair Pte. Ltd.
09.2015 - 10.2019
- Design and propose tailor-made Material Solutions packages for the Customer’s C&E requirements.
- Develop Solution strategies with an effective business case by highlighting the growth and risk prospects and securing the approval from the Executive Management.
- Managed customer contracts and tendered RFPs for material solutions.
- Managed contract customization and negotiated terms with the customer to meet project requirements.
- Drove project execution and liaised with stakeholders across functions to align objectives.
- Ensured seamless project handover to operational team post-agreement signature, adhering to approved business case.
- Liaising with Legal Counsels on contract terms and conditions.
- To follow up on Customer’s progress and promote a push strategy to achieve forecasts.
Pricing Analyst
Satair Pte. Ltd.
01.2014 - 08.2015
- Implementing and managing pricing analysis task such as Low Margin checks to analyze the profitability of global sales transaction through a uniquely designed database tool and averting margin erosion with corrective actions.
- Applied Multiyear pricing model and Incentive Sales model to achieve incremental business.
- Generated price lists and maintained pricing databases to support diverse pricing strategies.
- Periodically reporting to the Executive Management on profits and gross margins.
- Progressed to a strategic role overseeing pricing and profitability within the team.
Coordinator – Product Support
Satair Pte. Ltd.
09.2011 - 12.2013
- Supported Business Unit Product Directors with strategic reports, including budget gap analysis, market potential analysis using ACAS global fleet data, sales trend analysis by region and aircraft model, and proposal follow-up analysis to track business developments of respective product lines.
- Prepared Quarterly Business Review (QBR) presentations for OEMs to inform strategic decision-making.
- Developed and shared dashboards to track product line performance.
- Created, optimized, and automated various SAP BusinessObjects (BO) reports to assist Product and Sales teams in identifying sales opportunities.
- Formulating monthly reimbursement pay-out reports for the Finance Dept.
- After post-grad schooling, delighted to step into the Aviation industry to succeed in my career aspiration.
Technical Support & Sales Engineer
LMT Asia Pte Ltd
02.2008 - 07.2009
- With a desire to move into a more challenging role and to broaden my exposure, got an opportunity to progress in an Austrian cutting tools company.
- Provided technical support for high-performance cutting tools, including ISO inserted tools, solid carbide, and HSS tools for processing metals and composites.
- Additionally supporting on HSS and Tungsten Carbide materials in forms of wear parts like grounded rods; preformed shapes (Gear hobs) and EDM blocks for mold and dies.
- Contributed to an Austrian cutting tools company by enhancing product offerings and customer relations.
- Developed relationships with business partners and customers in the region to identify and pursue growth opportunities.
- Formulated pricing strategies based on market analysis, industry trends, and specific business partner needs.
- Introducing new products and feedbacking market performance to the R&D team.
- Coordinated marketing projects like technology exhibitions in Indonesia and Malaysia.
- Represented the region at company headquarters during annual sales meetings.
Customer Support Engineer
EMSIL Technologies Pte Ltd
11.2006 - 12.2007
- Joined small multi-cultural team to gain hands-on experience in customer support.
- Handled urgent Aircraft On Ground (AOG) situations to minimize downtime.
- Providing technical support for Aerospace standard cutting tools involved in sheet metal works and on hand-held Air tools.
- Managed sales by preparing quotations for customer RFQs and responding to inquiries.
- Running Operational activities from order processing to deliveries including freights.
- Sourced aerospace tools and negotiated with overseas manufacturers and suppliers to secure competitive pricing.
Education
Master of Science - Aerospace Engineering
Nanyang Technological University (NTU), Technical University Munich (TUM)
Singapore08-2011
Post Graduate Diploma - Business Management
University of Northumbria at Newcastle
Singapore09-2006
Bachelor of Engineering - Mechanical Engineering
Anna University
Chennai, India05-2005
Skills
- Profound Interest in global aviation trends
- Understanding of aircraft families, specifically Airbus platforms
- Relationship management with Airline and MRO customers
- Management of After-market Materials Solutions
- Implementation of Entry Into Service (EIS) of Material Solutions
- Achievement of Financial and Operational KPIs
- Negotiation of Material Solutions contracts
- Proficient in Business case and presentations to the Executive Management
- Interest in data analytics and complex datasets management
- Preparation of strategic business reports and dashboards
Languages
- Tamil
- English
Personal Information
- Family Status: Married and living with Wife and Daughter
- Date of Birth: 11/20/83
- Nationality: Indian National and Singapore Permanent Resident
Skills
- Experienced with SAP modules on Order processing and Inventory Management
- Experienced with SAP Cloud 4 Customer (C4C) CRM tool
- SAP Business Object Super-User - Designed and Automated Strategic Reports
- Proficient with Data analytics using Airbus SkyWise tool
- Proficient with Google Cloud Services and Tools
- Proficient with JIRA Cloud Service Project Management tool
Timeline
Solutions Account Manager
Satair Pte. Ltd.
10.2019 - Current
Customer Solutions Manager
Satair Pte. Ltd.
09.2015 - 10.2019
Pricing Analyst
Satair Pte. Ltd.
01.2014 - 08.2015
Coordinator – Product Support
Satair Pte. Ltd.
09.2011 - 12.2013
Technical Support & Sales Engineer
LMT Asia Pte Ltd
02.2008 - 07.2009
Customer Support Engineer
EMSIL Technologies Pte Ltd
11.2006 - 12.2007
Master of Science - Aerospace Engineering
Nanyang Technological University (NTU), Technical University Munich (TUM)
Post Graduate Diploma - Business Management
University of Northumbria at Newcastle
Bachelor of Engineering - Mechanical Engineering
Anna University