Adaptable Business Support Officer with 8 years of providing operational oversight and enhancements to construction companies. Tireless in seeking untapped opportunities to optimize business processes. Adept at both micro and macro management techniques for aligning business resources with commercial goals.
Overview
20
20
years of professional experience
Work History
Business Support Specialist
All Stone Concepts/MTW Cabinetry LLC
09.2022 - 02.2024
Optimized cash flow by accurately scheduling payments and negotiating favorable payment terms with vendors.
Prepared monthly and deliverable-based invoicing.
Ensured timely payments by monitoring accounts payable status and maintaining accurate records.
Improved invoice processing efficiency by implementing automated systems and streamlining processes.
Managed customer accounts, responding to inquiries and resolving customer service issues
Prepared and presented sales reports and customer profiles to upper management.
Business Development Executive
Blue Fin Heavy Equipment Rental
01.2020 - 06.2020
Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
Increased client base by identifying and pursuing new business opportunities through market research and networking.
Established and maintained highly effective relationships with clients and industry partners to drive growth.
Communicated directly with customers and partners to build strong business networks and relationships.
Developed successful marketing strategies to promote equipment rentals and increase revenue.
Increased profitability by optimizing pricing structures based on market research and competitive analysis.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
Sr. Business Development Executive
Reyami Rental
08.2012 - 07.2018
Developed strategic partnerships for long-term business growth and mutual success through effective negotiation and collaboration.
Streamlined internal processes to enhance efficiency, reduce costs, and support continued business growth.
Kept meticulous client notes and updated account information in company databases.
Performed client research and identified opportunities for account growth, account penetration and market expansion.
Boosted equipment sales by identifying customer needs and recommending appropriate solutions.
Increased equipment sales by developing and implementing strategic sales plans tailored to customer needs.
Developed and delivered presentations at industry events showcasing company products while also establishing a reputation as an authority in the capital equipment sales field.
Liaised with internal departments such as Sales and Operations to ensure accurate calculation of charges based on contract terms and service usage data.
Business Development Manager
Boehringer Ingelheim India
06.2011 - 07.2012
Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
Generated new business with marketing initiatives and strategic plans.
Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
Assisted physicians with patient education efforts, providing resources and support as needed.
Collaborated with sales team to develop targeted marketing strategies that boosted overall revenue growth.
Assistant Sales Manager
Malabar Gold & Diamonds
09.2024 - Current
Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
Assisted sales team with completing customer transactions and managing issues.
Developed strong client relationships for repeat business and increased referrals.
Field Therapy Manager
Abbott India Ltd
12.2009 - 06.2011
Promoted a culture of continuous improvement by actively soliciting feedback from clients, families, and colleagues on service quality.
Collaborated with interdisciplinary teams for comprehensive patient care, leading to higher success rates in treatment.
Maintained up-to-date knowledge of best practices in the field through continuous professional education and training opportunities.
Ensured regulatory compliance by diligently adhering to documentation requirements and maintaining accurate records of client progress.
Developed strong referral networks within the local medical community to increase awareness of available therapy services among potential clients.
Contributed to program development by identifying gaps in service offerings and proposing new initiatives to address unmet needs.
Business Executive
Torrent Pharmaceuticals Ltd
04.2005 - 12.2009
Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Regularly exceeded sales targets by establishing rapport with new clients while maintaining long-lasting relationships with existing ones.
Recognized trends within territory and industry to create proactive plans.
Education
Bachelor of Science - Physics
University of Calicut
Kerala, India
04.2004
Skills
Sales and Business Development
Key account Management
Sales lead generation
Account Retention
Multitasking
Sales administration
Account Receivables
Proposal management
Presales
Accomplishments
Implementing large-scale health camps and activation programs in collaboration with prominent hospitals, featuring screening initiatives for thyroid and diabetes diagnosis and awareness.
Develop and implement strategies to promote Abbott's products and services within the assigned territory
Identifying new market segments and potential business opportunities for Torrent Pharmaceuticals Ltd as a Business Executive.
Analyze market trends and competitor activities to identify potential threats and opportunities