Srimati Indira Das
Long Beach,NY
Summary
At Citizens Bank, I excelled in enhancing client satisfaction and bank profitability through expert customer service and effective cross-selling, understanding client's financial needs which helps in deepening their relationships. My approach to banking solutions, grounded in strong customer relationships and compliance, significantly contributed to our success.
Professional banking expert with strong analytical skills and deep understanding of financial services, risk management, and customer relations. Adept at team collaboration and consistently achieving high-impact results. Reliable and adaptable to changing needs, with expertise in financial analysis, loan processing, and regulatory compliance. Recognized for strong communication abilities and problem-solving skills.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth development.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Banker
Citizens Bank
01.2006 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services with online banking, mobile banking and ATM banking
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Enhanced customer trust by consistently providing accurate financial advice and solutions to meet their needs.
- Enhanced bank profitability by effectively cross-selling various financial products and services for both personal and business clients
Education
High School Diploma -
Cummings's Lodge Seconday
Georgetown, Guyana05-1985
Skills
- Customer service
- Cash handling
- Creative thinking
- Cash management
- Cross-selling expertise
Certification
- Notary Public - New York Secretary of State or other designated state authority.
Timeline
Banker
Citizens Bank
01.2006 - Current
High School Diploma -
Cummings's Lodge Seconday
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