Sandra Robinson
Conroe,TX
Summary
Results-driven leader in sales, management, and marketing, with a strong focus on lead generation and customer service. I have been able to come into most places, quickly think on my feet, adapt, and utilize what I have. I have also come to the conclusion that if you can build a relationship with each of your customers, success can be a weekly achievement. I also believe that trial and error teaches us how to be better, which I have experienced a handful of times. I want to be as beneficial to a company as I can be while I strive to learn more about myself, sales, and business in general. I want to add to the company in every way I can, as well as absorb what I am being taught at all times.
Overview
7
7
years of professional experience
Work History
Owner
HailShield National
Conroe, TX
05.2025 - Current
- Fully facilitated training, hiring and managing staff which includes all sales people, canvassers and marketers.
- Meeting with homeowners to discuss potential storm damage and guide them through the filing process.
- I collected payment once the initial insurance check came in to lock down a shingle color and installation date, and I collected the remaining balance once the roof was complete.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Helping homeowners facilitate any denied claims, as well as introducing them to our public adjuster if we could not get the claim approved.
- Managing our marketing department, along with advising our dialers and canvassers day-to-day.
- Creating content to advertise the business and increase revenue.
HailShield Roofing
Sales, Management
Conroe, TX
01.2022 - 02.2024
- Door-to-door marketing, while facilitating and building customer relationships.
- Following up with potential clients, keeping them engaged until we could help them get their claim approved.
- Recruiting other salespeople, as well as marketers and door-to-door canvassers, to add to the team.
- Meeting with homeowners and adjusters to go over storm damage and facilitate the customer's claim.
- Meeting with homeowners to pick a shingle color, update their contract, and go over potential supplements that we may include in their claim.
- Interviewing and hiring potential salespeople, canvassers, and marketers.
- Returning any calls pertaining to issues with contractors, staff, or customers, and finding a quick and efficient solution, solving the problem.
Part Sales/Delivery Driver
NDS
Humble, TX
10.2018 - 12.2021
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Weekly inventory management to ensure we are up to date on stock.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish all service goals for the day.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Diploma -
Jersey Village High School
Jersey Village, TX01-2013
Skills
- Customer relationship management
- Claim facilitation
- Sales strategy development
- Marketing management
- Lead generation
- Customer service
Timeline
Owner
HailShield National
05.2025 - Current
HailShield Roofing
Sales, Management
01.2022 - 02.2024
Part Sales/Delivery Driver
NDS
10.2018 - 12.2021
High School Diploma -
Jersey Village High School