SSU-HUA CHEN
Chino Hills,USA
Summary
Detail-oriented and customer-focused professional pursuing a PMBA at the University of California, Riverside. Skilled in customer service, interpersonal communication, and Microsoft Office Suite, with experience in process improvement and data analysis through internships and part-time roles. Proven ability to resolve issues, manage multiple tasks, and meet deadlines in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Intern (PT)
Ministry of Foreign Affairs, ROC
Taichung, Taiwan
07.2023 - 02.2024
- Prepared and managed official documentation with high accuracy, ensuring compliance with government standards.
- Conducted research and assisted with administrative tasks, strengthening problem-solving and organizational skills.
- Collaborated with cross-functional teams to support public service operations, reflecting strong interpersonal abilities.
Cashier & Barista (PT)
85 Degree Bakery
Taichung, Taiwan
07.2023 - 09.2023
- Delivered excellent customer service while managing transactions efficiently and maintaining accurate cash records.
- Optimized inventory through careful analysis of sales trends, aligning with Lennar's emphasis on process improvement and detail orientation.
Temporary Sales Associate (PT)
Horli Bakery
Pintung, Taiwan
02.2023 - 02.2023
- Assisted customers with product inquiries, demonstrating strong interpersonal and customer service skills.
- Reviewed sales data to recommend ordering quantities, developing analytical and planning abilities.
Intern (PT)
Formal Wire & Cable Co., Ltd.
Taoyuan, Taiwan
07.2021 - 08.2021
- Built client relationships and provided timely assistance to resolve inquiries.
- Supported cost control and quality assurance, showcasing attention to detail and problem-solving.
Education
PMBA - Business Administration
University of California, Riverside
Riverside, CA06-2027
B.A. - English
National Taichung University of Education
Taichung, Taiwan01.2025
Completed two years of Landscape Architecture - Landscape Architecture
National Chiayi University
Chiayi, Taiwan06-2022
Skills
- Relationship building
- Issue resolution
- Proactive communication
- Verbal communication
- Written communication
- Cross-cultural collaboration
- Prioritizing tasks
- Attention to detail
- Microsoft Office Suite
- Excel
- Word
- PowerPoint
- SPSS
- Data entry
- Database management
- Performance review
- Performance improvement
Websites
Languages
- English, Professional
- Chinese (Mandarin), Native/Bilingual
- Spanish, Elementary
Leadership Projects
- Social Media & Marketing Member, Managed club Facebook and Instagram accounts to promote performances and recruit new members., Created engaging campaigns, boosting event visibility and demonstrating planning and communication skills.
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Spanish
Elementary
Timeline
Intern (PT)
Ministry of Foreign Affairs, ROC
07.2023 - 02.2024
Cashier & Barista (PT)
85 Degree Bakery
07.2023 - 09.2023
Temporary Sales Associate (PT)
Horli Bakery
02.2023 - 02.2023
Intern (PT)
Formal Wire & Cable Co., Ltd.
07.2021 - 08.2021
PMBA - Business Administration
University of California, Riverside
B.A. - English
National Taichung University of Education
Completed two years of Landscape Architecture - Landscape Architecture
National Chiayi University
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