Stacee Johnson
Moroni,UT
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
19
19
years of professional experience
Work History
Receptionist
Central Valley Medical Center
03.2020 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Prior Authorizations for procedures, medications, and medical supplies
- Resolved customer problems and complaints.
Ophthalmic Technician
Excel Eye Center
08.2008 - 08.2012
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Trained new ophthalmic technicians on clinic protocols, fostering teamwork within the practice.
- Prior Authorizations for surgical procedures with Medicare ane Medicaid
Ophthalmic Technician
Dr. Stephen Donaldson
03.2008 - 08.2008
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Trained new ophthalmic technicians on clinic protocols, fostering teamwork within the practice.
Optical Technician
Wal-Mart Vision Center
03.2005 - 03.2008
- Delivered exceptional customer service by addressing concerns promptly and professionally, ensuring customer loyalty.
- Ensured accuracy in billing practices by meticulously verifying insurance information for each patient encounter.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Developed expertise in specialized tasks such as edging lenses, repairing frames, and adjusting eyewear for optimal fit and comfort.
Education
Medical Billing & Coding Certificate - Medical Billing & Coding
Career Step
Provo, UT2017
High School Diploma -
North Sanpete High School
Mount Pleasant, UT05.2002
Skills
- Organization skills
- Time Management
- Telephone skills
- Record preparation
Timeline
Receptionist
Central Valley Medical Center
03.2020 - Current
Ophthalmic Technician
Excel Eye Center
08.2008 - 08.2012
Ophthalmic Technician
Dr. Stephen Donaldson
03.2008 - 08.2008
Optical Technician
Wal-Mart Vision Center
03.2005 - 03.2008
Medical Billing & Coding Certificate - Medical Billing & Coding
Career Step
High School Diploma -
North Sanpete High School
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