Stacey Boles
Walgreens
Savannah,MO
1
Certification
37
years of professional experience
Results-driven Pharmacy Operations Manager with expertise in workflow optimization, employee management, and training. Proven track record in enhancing team performance and ensuring compliance with safety protocols.
Work History
Pharmacy Operations Manager
14 Years 1 Month- Streamlined pharmacy workflows to enhance operational efficiency and reduce medication errors.
- Implemented inventory management systems to optimize stock levels and minimize waste.
- Developed standard operating procedures that improved adherence to safety protocols across pharmacy operations.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
- Enhanced employee engagement and performance through regular feedback sessions, performance reviews, and professional development opportunities.
- Supervised a team of pharmacists and technicians, fostering an environment of collaboration, continuous improvement, and mutual respect among team members.
- Implemented innovative staff scheduling techniques to optimize personnel allocation during peak hours and minimize overtime costs.
- Spearheaded process improvements in medication storage areas for better organization, increased efficiency in locating medications thus reducing delays in prescription filling time.
- Maintained compliance with all regulatory requirements, ensuring timely completion of audits and inspections without significant findings.
- Ordered all pharmacy supplies and kept a check on inventory levels.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Collaborated with store manager to maintain daily operations.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
Customer Service Manager
21 Years 3 Months- Led customer service team in addressing inquiries and resolving issues efficiently.
- Developed and monitored service metrics to improve customer satisfaction ratings.
- Implemented training programs to enhance staff performance and product knowledge.
- Streamlined communication processes between departments to enhance operational efficiency.
Education
High School Diploma
Skills
Pharmacy operations
Prescription verification
Medication dispensing
Staff development
Insurance billing
Employee training
Staff management
Certified in CPR/AED
HIPAA guidelines
Employee management
Recruitment and hiring
Employee work scheduling
Pharmacy training
Staff training
Workforce scheduling
Recruitment and hiring
Workflow optimization
Medicare and medicaid process
Reliability
Certification
- Certified Pharmacy Technician, Walgreens
Timeline
Pharmacy Operations Manager
Walgreens
07.2012 - CurrentRead More
Customer Service Manager
Imperial Container/ Orange County Container
03.1989 - 06.2010Read More
Rancho Alamitos High School
High School Diploma
Read More