Work Type
Full TimeLocation Preference
On-SiteLocation: Alexandria, VA
Open to relocation: No
Stacey Boston
Customer Service
Alexandria,VA
Work Preference
Summary
Office operations professional handling 50+ appointments per week, records, and front-desk communication in fast-paced service settings. Organizes calendars, tracks information accurately, and keeps visitors, staff, and family communication moving smoothly. The Office Manager direction fits a career history built on coordination, professionalism, and dependable administrative support.
Overview
1
1
Language
3
3
Certifications
39
39
years of professional experience
Work History
Lead Preschool Teacher
KinderCare Learning Centers
02.2025 - 09.2026
- Partnered with parents through weekly progress updates and digital portfolios, achieving 95% satisfaction on annual surveys.
- Designed and implemented daily lesson plans focused on early math, language, and motor skills, increasing kindergarten readiness by 25%.
- Fostered a safe, inclusive classroom environment for 18 toddlers, maintaining zero safety incidents over two years.
- Greeted children and parents warmly each day, building trust and supporting a positive classroom experience.
- Managed small and large group activities, transitions, and free play while redirecting behavioral challenges with positive reinforcement.
Acting Director of Operations
Recovery Program Solutions of Virginia
08.2023 - 10.2024
- Reviewed 5-10 compliance items weekly to support consistent service delivery and operational standards.
- Fostered a positive workplace culture by improving staff retention and engagement through clear, consistent communication.
- Facilitated monthly meetings to align goals, share best practices, and strengthen cross-team collaboration.
- Developed and implemented strategic objectives to improve program impact and operational efficiency.
Senior Team Lead/Outreach Coordinator
Recovery Program Outreach Solutions of Virginia (CWC)
03.2022 - 08.2023
- Managed 5-10 program centers monthly while coordinating outreach and local community relationships.
- Tracked outreach activity and donations in spreadsheets, maintaining accurate records and reporting.
- Applied laws, codes, and policies to maintain compliance and program integrity across daily operations.
- Supported clients with empathy while balancing deadlines and multiple priorities.
- Cultivated community relationships that strengthened local support for outreach programs.
- Coordinated operations across five program centers, keeping outreach efforts organized and consistent.
HVAC Operations Assistant Manager
UNITED AIR TEMP
11.2011 - 12.2022
- Managed 500 or more customer service interactions weekly while leading a large team of customer service employees and technicians.
- Scheduled 300 technician dispatches weekly using GPS tracking and dispatching software to support daily operations.
- Maintained accurate customer repair records in computer databases to improve information quality and retrieval.
- Provided administrative support through calendar management, meeting coordination, and communication handling.
- Collaborated with HR on onboarding processes while maintaining confidentiality of sensitive employee and company information.
Customer Service Coordinator/Dispatcher
UNITED AIR TEMP
06.2009 - 11.2011
- Handled 100 customer, driver, and vendor calls daily while resolving inquiries with professional, courteous communication.
- Scheduled and dispatched 200 service repair calls weekly, balancing technician availability and customer urgency.
- Used GPS tracking systems to monitor vehicle locations and adjust routes for more timely dispatching.
- Maintained accurate dispatch records, driver assignments, and customer interaction logs for consistent follow-up.
- Supported transportation law and safety compliance across vehicle operations, reinforcing dependable service standards.
Preschool Lead Teacher
KINDER CARE LEARNING CENTER
08.2002 - 04.2009
- Partnered with parents through weekly progress updates and digital portfolios, earning a 95% satisfaction rating.
- Fostered a safe, inclusive classroom environment, maintaining zero safety incidents over two years.
- Greeted and engaged parents and preschoolers at arrival, building strong rapport and trust in the classroom.
- Designed and implemented lesson plans that supported early learning and kindergarten readiness.
- Managed group activities and behavioral challenges using positive reinforcement techniques.
Owner / Hairstylist
Self-Employed
01.1988 - 12.2006
- Handled 20 customer consultations weekly to provide personalized service and maintain strong client rapport.
- Processed 60 client appointments weekly while keeping schedules organized and service times on track.
- Processed 40 or more client appointments weekly while keeping schedules organized and service times on track.
- Managed daily salon operations, coordinating customer service, finance, and marketing activities.
- Built lasting client relationships through attentive service, professionalism, and clear communication.
- Balanced hairstyling services with administrative work to keep the business running smoothly.
Education
GED - undefined
Virginia Department of Education
Richmond, VA08.2007
Skills
Appointment scheduling
Data entry
Calendar management
Records management
Customer service
Leadership
Conflict management
Staff supervision
Phone etiquette
Parent communication
Office administration
Policy compliance
Budget tracking
Program coordination
Safety protocols
Microsoft Outlook
Microsoft Excel
Incident reporting
CPR certification
Certification
Certified Peer Recovery Specialist
Timeline
Lead Preschool Teacher
KinderCare Learning Centers
02.2025 - 09.2026
Acting Director of Operations
Recovery Program Solutions of Virginia
08.2023 - 10.2024
Senior Team Lead/Outreach Coordinator
Recovery Program Outreach Solutions of Virginia (CWC)
03.2022 - 08.2023
HVAC Operations Assistant Manager
UNITED AIR TEMP
11.2011 - 12.2022
Customer Service Coordinator/Dispatcher
UNITED AIR TEMP
06.2009 - 11.2011
Preschool Lead Teacher
KINDER CARE LEARNING CENTER
08.2002 - 04.2009
Owner / Hairstylist
Self-Employed
01.1988 - 12.2006
GED - undefined
Virginia Department of Education