Stacey Bryce
McKeesport,PA
Summary
Driven Pharmacy Technician with 8 years of experience and success in working within fast-paced settings. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Pharmacy Technician
McKeesport Prescription Center
11.2016 - Current
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Customer Service Representative
Wal-Mart
09.2015 - 04.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
General Manager
Broadway Pizza And Subs INC
07.2007 - 09.2015
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Education
High School Diploma -
McKeesport Area High School
McKeesport, PA06.2001
Skills
- Updating Medication Histories
- Proper Labeling Procedures
- Team Collaboration
- Patient Education
- Patient Confidentiality
- Quality Assurance and Control
- Problem-Solving Skills
- Customer Relations
- Critical Thinking
- FDA and HIPAA Compliance
- Sales Expertise
- Account Management
Timeline
Pharmacy Technician
McKeesport Prescription Center
11.2016 - Current
Customer Service Representative
Wal-Mart
09.2015 - 04.2017
General Manager
Broadway Pizza And Subs INC
07.2007 - 09.2015
High School Diploma -
McKeesport Area High School
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