Stacey Caldwell
Monroe,LA
Summary
To obtain a position with a growing company where i can utilize my skills, experience, knowledge and strong work ethic to contribute to the organization's success. Committed to delivering excellent customer service, working collaboratively with a team and adapting to new challenges. Eager to learn, grow professionally and build a long-term career while helping the company achieve its goal.
Overview
18
18
years of professional experience
Work History
Medical Administrative Assistant
Bayonne Injury and Pain Clinic
West Monroe, LA
08.2025 - Current
- Scheduled patient visits for injury and pain clinic appointments.
- Welcomed patients and supported front desk check-in tasks.
- Verified insurance information and updated patient demographic records to ensure accurate billing and patient data.
- Answered phone calls and directed messages to clinical staff.
- Prepared patient charts and organized medical documentation.
- Collected copayments and processed daily office payments, contributing to efficient financial operations.
- Maintained confidential records in support of clinic operations.
- Supported clinical staff with administrative tasks to streamline patient care and enhance workflow.
Outreach Specialist
Affinity Health Group Legacy
Monroe, LA
03.2025 - 08.2025
- Coordinated patient outreach for Affinity Health Group Legacy across phone and email channels.
- Collaborated with clinical teams to organize outreach priorities and patient communication.
- Scheduled follow-up appointments and wellness screenings with patients and community partners.
- Responded to patient questions about services, eligibility, and next-step care options.
- Documented outreach calls, contacts, and responses in patient tracking systems.
- Prepared outreach materials for health events, education sessions, and community campaigns.
- Maintained accurate call logs, contact lists, and appointment records for outreach activities.
Patient Access Representative
Baton Rouge Clinic-Affinity Health Group
Monroe, LA
10.2024 - 03.2025
- Registered patients for Baton Rouge Clinic-Affinity Health Group appointments and visits
- Verified insurance coverage and eligibility using clinic scheduling systems
- Collected patient demographics and updated records in electronic health files
- Answered patient calls and provided front desk support
- Explained registration forms and consent documents to patients
- Processed copayments and prepared daily intake paperwork
- Routed questions to clinical staff and supported patient access workflows
- Applied HIPAA privacy and security regulations while handling patient information.
Medical Administrative Assistant
Affinity Health Group
Monroe, LA
09.2024 - 10.2024
- Greeted patients and managed front desk check-in procedures.
- Verified insurance details and updated patient demographic records.
- Entered patient demographic information into the Electronic Health Records system.
- Prepared patient charts and organized medical documentation.
- Answered phone calls and routed messages to clinical staff.
- Collected copayments and processed daily office payments.
- Maintained confidential records in support of clinic operations.
- Assisted clinical staff with administrative tasks.
Immunization Administrative Specialist
Affinity Health Group
Monroe, LA
03.2021 - 08.2024
- Coordinated calendar appointments, meeting rooms, and follow-up tasks to streamline operations across Affinity Health Group teams.
- Supported Affinity Health Group office operations with scheduling, records, and correspondence management.
- Monitored inventory levels, ordered materials, and organized office resources to ensure efficient supply management for Affinity Health Group.
- Prepared reports, memos, and forms using Affinity Health Group administrative standards.
- Coordinated training sessions for staff, client meetings, and team events to enhance team skills and collaboration.
- Assisted staff with phone calls, visitor questions, and daily front desk coverage.
- Performed data entry tasks in an accurate and timely manner.
Office Training Specialist
Affinity Health Group
Monroe, LA
08.2019 - 03.2021
- Developed onboarding training for Affinity Health Group staff across clinical and support teams.
- Conducted regular evaluations of training programs to enhance content effectiveness and support learning retention.
- Assessed training outcomes using participant feedback and performance metrics to inform future training strategies.
- Utilized interactive techniques to promote active participation and knowledge retention.
- Collaborated with team members to ensure consistent messaging across training materials.
- Created job aids for workflows, policies, and system navigation to facilitate staff understanding and compliance.
Medical Administrative Assistant
Affinity Health Group
Monroe, LA
10.2017 - 09.2019
- Greeted patients and managed front desk check-in procedures.
- Verified insurance details and updated patient demographic records.
- Answered phone calls and routed messages to clinical staff.
- Prepared patient charts and organized medical documentation.
- Collected copayments and processed daily office payments.
- Maintained confidential records in support of clinic operations.
- Assisted clinical staff with administrative tasks.
- Entered patient demographic information into the Electronic Health Records system.
Medical Administrative Assistant
Family Care East Clinic
Monroe, LA
05.2016 - 10.2017
- Greeted patients and managed front desk check-in procedures.
- Verified insurance details and updated patient demographic records.
- Answered phone calls and routed messages to clinical staff.
- Prepared patient charts and organized medical documentation.
- Collected copayments and processed daily office payments.
- Coordinated referrals and follow-up appointments with outside providers.
- Maintained confidential records in support of clinic operations.
- Assisted clinical staff with administrative tasks.
General Manager
Mcdonald's Crossett Ark
Crossett, Arkansas
03.2013 - 05.2016
- Directed daily restaurant operations at Crossett Arkansas McDonald's location.
- Managed crew scheduling, staffing, and shift coverage.
- Trained crew members on service standards and kitchen procedures.
- Monitored food safety, sanitation, and health compliance.
- Oversaw cash handling, deposits, and register accountability.
- Reviewed inventory levels and ordered restaurant supplies.
Assistant Restaurant Manager
Mcdonald's Bastrop
Bastrop, Louisiana
02.2009 - 03.2013
- Supervised daily restaurant operations at McDonald's Bastrop.
- Trained team members on service, safety, and station procedures.
- Monitored food quality, cleanliness, and McDonald's standards.
- Handled customer concerns with professional, friendly service.
- Managed cash handling and register reconciliation.
Education
Associate of Arts - Medical Office
Career Training Specialist
Monroe, LA06-1996
Skills
- Insurance verification
- Patient registration
- EHR charting
- Appointment scheduling
- Patient intake
- Copayment processing
- Referral coordination
- Front desk operations
- Records management
- Office administration
- Patient scheduling
- Detail orientation
- Customer service
- Medical coding
Timeline
Medical Administrative Assistant
Bayonne Injury and Pain Clinic
08.2025 - Current
Outreach Specialist
Affinity Health Group Legacy
03.2025 - 08.2025
Patient Access Representative
Baton Rouge Clinic-Affinity Health Group
10.2024 - 03.2025
Medical Administrative Assistant
Affinity Health Group
09.2024 - 10.2024
Immunization Administrative Specialist
Affinity Health Group
03.2021 - 08.2024
Office Training Specialist
Affinity Health Group
08.2019 - 03.2021
Medical Administrative Assistant
Affinity Health Group
10.2017 - 09.2019
Medical Administrative Assistant
Family Care East Clinic
05.2016 - 10.2017
General Manager
Mcdonald's Crossett Ark
03.2013 - 05.2016
Assistant Restaurant Manager
Mcdonald's Bastrop
02.2009 - 03.2013
Associate of Arts - Medical Office
Career Training Specialist