Stacey Charlebois
North Bangor,NY
Summary
Highly-dependable individual with management experience and sound understanding of medical laws and ethics. Superior communication and organization skills. Possessing personable, honest and compassionate demeanor.
Overview
9
9
years of professional experience
Work History
Medical Office Assistant
Alice Hyde Medical Center
Malone, NY
10.2018 - Current
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Consistently informed patients of financial responsibilities prior to services being rendered.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
- Maintained confidentiality of records relating to clients' treatment
- Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.
- Registered patients and scheduled appointments.
- Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.
- Collected information, verified insurance and collected co-payments for average of 20 patients each day.
- Scheduled appointments for patients via phone and in person.
General Merchandise Support Manager
Walmart
Malone, NY
11.2015 - 10.2018
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Oversaw scheduling looking for gaps in coverage and filled as needed.
- Made corrective actions plans
- Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Guided and supported staff members to consistently achieve team and personal goals.
- Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
- Delegated tasks to employees based upon individual strengths and experience.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Education
GED -
Salmon River High School
Fort Covington, NYSkills
- Medical software applications
- Patient relations
- Knowledge of HIPAA regulations
- Medical records management
- Knowledge of medical terminology
- Stocking supplies
- Patient scheduling
- Data entry
- Professional bedside manner
- Insurance verification
- Venipuncture
- Specimen handling
Timeline
Medical Office Assistant
Alice Hyde Medical Center
10.2018 - Current
General Merchandise Support Manager
Walmart
11.2015 - 10.2018
GED -
Salmon River High School