Stacey Christensen

Accurately process incoming policy transactions that have been submitted by agent's. It is essential to work efficiently while still maintaining a level of accuracy by quickly being able to utilize the correct resources and find the appropriate direction. Multi-tasking and organization are very important in this role due to work direction can pivot frequently and it is essential to work accurately when moving between the different states.

• Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
• Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
• Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
• Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain a positive reputation.
• Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
• Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
• Assisted in inventory management by tracking product usage and replenishing supplies as needed, maintaining optimal stock levels at all times.
• Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.