Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stacey Coghill

Palmer,AK

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Customer Care Representative

The Valley Hotel
Palmer, Alaska
12.2024 - Current
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Kept customer and system account information accurate and current to support timely resolutions for concerns.
  • Provided feedback on customer service efficiency to deliver better support options.
  • Built sustainable relationships of trust through open communication with customers.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • Identified opportunities to upsell additional services when appropriate.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Sub Contractor

Lady Logistics LLC
Palmer, AK
06.2023 - 07.2023
  • Operated a variety of tools to excavate, move and grade earth for foundations, trenches and roads.
  • Addressed and resolved on-site problems to keep teams on-task and avoid development of larger concerns.
  • Cleaned or prepared construction sites to eliminate hazards.
  • Loaded or unloaded building materials to distribute machinery or tools.
  • Controlled traffic passing near, in or around work zones.
  • Repaired damaged structures with appropriate materials including wood and metal components.
  • Measured, marked or recorded openings or distances to construction layout areas.
  • Performed demanding physical work over extended periods and modeled positive attitude.
  • Lubricated, cleaned or repaired machinery or equipment.
  • Transported materials from one site location to another using trucks or trailers.
  • Used laser measuring tools to calculate lengths, widths, and heights.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.

Fuel Technician

Delta Western
Naknek, Alaska
09.2012 - 03.2013
  • Coordinated deliveries of new supplies of gasoline, diesel, and oil as needed.
  • Handled quality maintenance, diagnosis and repair of equipment and components to maintain functionality.
  • Ensured compliance with safety regulations while performing work tasks.
  • Utilized hoses, nozzles and fittings to safely fill tanks of various sizes.
  • Demonstrated safe loading and unloading of fuels onto trucks.
  • Responded to emergency situations involving fuel spills and other hazardous conditions quickly and safely.
  • Performed periodic testing of stored fuels to confirm quality control standards were met.

Education

ServSafe Manager

Alaska Charr
Anchorage, AK

Commercial Drivers License

State of Alaska DMV

Able Seaman

AVTEC
Seward, AK

N.C.C.C.O Crane Operator

West Coaster Training
Woodland, WA

Residential Wood Framing

Alaska Works Partnership
Palmer, Alaska

Carpentry

Alaska Works Partnership
Palmer, AK

Skills

  • Attention to detail
  • Excellent communication
  • Goal oriented
  • Honest and hard worth ethic
  • Organizational skills
  • Troubleshooting

Timeline

Customer Care Representative

The Valley Hotel
12.2024 - Current

Sub Contractor

Lady Logistics LLC
06.2023 - 07.2023

Fuel Technician

Delta Western
09.2012 - 03.2013

ServSafe Manager

Alaska Charr

Commercial Drivers License

State of Alaska DMV

Able Seaman

AVTEC

N.C.C.C.O Crane Operator

West Coaster Training

Residential Wood Framing

Alaska Works Partnership

Carpentry

Alaska Works Partnership

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Stacey Coghill