Stacey Conaway
Westville
Summary
Dynamic Pharmacy Technician with proven expertise at CVS Pharmacy, enhancing patient satisfaction through efficient prescription filling and exceptional patient interaction. Skilled in data entry and problem-solving, I consistently maintained accuracy and confidentiality while optimizing processes to reduce wait times. Committed to delivering outstanding service in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
07.2025 - Current
- Kept work areas clean, organized, and safe at all times.
- Performed cashier duties such as accepting payments and issuing receipts.
- Maintained clean and organized pharmacy shelving and work areas.
- Answered customer inquiries about medications, dosages and side effects.
- Collected patient information regarding prescriptions and medical conditions, facilitating consultations with pharmacists.
- Enhanced patient satisfaction by accurately and efficiently filling prescriptions under licensed pharmacist supervision.
- Optimized prescription refill process, significantly reducing patient wait times.
Pharmacy Customer Service Representative
Carefirst
07.2024 - 10.2024
- Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
- Maintained detailed records of customer interactions, allowing for improved follow-up on any unresolved issues or concerns.
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
Data Entry Clerk
Conduent/Paper Alternative Solutions, Inc.
02.2019 - 06.2024
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Followed established procedures to enter and process data correctly.
- Analyzing documents/images and typing it into the computer screen with speed and accuracy.
Call Center Customer Service Representative
Paper Alternative Solutions
10.2017 - 02.2019
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
Retail Cashier
Home Depot
05.2014 - 11.2017
- Helped customers complete purchases, locate items, and join reward programs.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Education
High School Diploma -
Millville Senior High School
Millville, NJ06.1990
Skills
- Patient confidentiality
- Attention to detail
- Data entry and accuracy
- Payment processing
- Patient interaction
- Problem solving
References
Colin Pierce
Conduent
Data entry Supervisor
607-205-2744
email: colinmichaelpierce@gmail.com
Sheri Weldman-Felter
Conduent/Paper Alternative Solutions
Call Center Supervisor
607-621-5390
Timeline
Pharmacy Technician
CVS Pharmacy
07.2025 - Current
Pharmacy Customer Service Representative
Carefirst
07.2024 - 10.2024
Data Entry Clerk
Conduent/Paper Alternative Solutions, Inc.
02.2019 - 06.2024
Call Center Customer Service Representative
Paper Alternative Solutions
10.2017 - 02.2019
Retail Cashier
Home Depot
05.2014 - 11.2017
High School Diploma -
Millville Senior High School