Summary
Overview
Work History
Education
Skills
Timeline
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Stacey Coppenbarger

Kansas City,MO

Summary

Skilled Accounts Receivable Specialist with 11 years of experience in the daily collections of high volume accounts receivable departments. Adept in managing all disputes and resolved discrepancies. Proficient in developing internal reports to capture data for reporting, and monthly close activities. Committed with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

12
12
years of professional experience

Work History

Senior Accounts Receivable Specialist

Netsmart
Overland Park, KS
11.2017 - 02.2024
  • Participated in special projects as assigned by management team.
  • Provided training to new team members on Accounts Receivable processes and procedures.
  • Billed or Re-billed Institutional and Professional claims via the clearinghouse.
  • Ensured compliance with internal controls related to Accounts Receivable functions.
  • Developed strategies for reducing bad debt exposure while improving collections performance.
  • Performed periodic reviews of unapplied cash receipts for accuracy and completeness.
  • Initiated collection efforts for overdue accounts by sending reminder letters or making calls.
  • Worked closely with clients to ensure proper billing is done when needed.
  • Analyzed outstanding balances on accounts to identify discrepancies and resolve them in a timely manner.
  • Coordinated with internal departments to resolve disputes quickly and efficiently.
  • Researched client inquiries regarding payment status or account balances.
  • Evaluated open accounts to look for past-due balances and pursue collection strategies.
  • Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Posted and verified entries to logs, spreadsheets or reports to update department records and accounting systems.
  • Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.
  • Checked postings and documents for correctness, accuracy and proper coding.
  • Handle EDI (Electronic Data Interchange) transactions, including reconciling carrier submissions, edits and rejection reports.

Senior Accounts Receivable Specialist

Kindred at Home
Overland Park, KS
07.2012 - 11.2017
  • Responded promptly to customer inquiries via phone or email.
  • Participated in special projects as assigned by management team.
  • Maintained accurate records of Insurance payments, credits, and other transactions in the accounting system.
  • Provided training to new team members on Accounts Receivable processes and procedures.
  • Ensured compliance with internal controls related to Accounts Receivable functions.
  • Developed strategies for reducing bad debt exposure while improving collections performance.
  • Performed periodic reviews of unapplied cash receipts for accuracy and completeness.
  • Initiated collection efforts for overdue accounts by using payer portals, sending letters or making calls.
  • Worked closely with Clients to ensure proper billing is done when needed.
  • Analyzed open accounts to identify discrepancies and resolve them in a timely manner.
  • Coordinated with internal departments to resolve disputes quickly and efficiently.
  • Implemented process improvements that increased efficiency in the Accounts Receivable department.
  • Reviewed and processed insurance payments, credit, refunds, and adjustments.
  • Evaluated open accounts to look for past-due balances and pursue collection strategies.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Billed or Re-billed Institutional and Professional claims using various clearinghouses.
  • Researched rejected claims in clearinghouse, made corrections and re-billed claims.
  • Received and recorded cash, checks and transfers.
  • Checked postings and documents for correctness, accuracy and proper coding.

Education

High School Diploma -

Redwood High School
Visalia, CA
05-1981

Skills

  • Proficient with Microsoft Office including Word, Excel and Outlook
  • High level of professionalism with internal and external client
  • Excellent oral and written communication skills
  • Problem-solving
  • Accounts Receivable Collections
  • Knowledge of medical billing specifically in Homecare, Hospice and long-term care facilities
  • Working knowledge of multiple medical billing systems such as TruBridge, Waystar, Availity RCM and RevConnect
  • Knowledge in Medicare, state Medicaid and all commercial insurance payers

Timeline

Senior Accounts Receivable Specialist

Netsmart
11.2017 - 02.2024

Senior Accounts Receivable Specialist

Kindred at Home
07.2012 - 11.2017

High School Diploma -

Redwood High School

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Stacey Coppenbarger