Stacey Desimone
Dix Hills,NY
Summary
Dynamic and results-oriented professional with a proven track record at Nature's Choice Landscaping. Excelling in customer satisfaction and team leadership. Skilled in database entry and fostering collaborative environments, consistently achieving and surpassing company goals. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
27
27
years of professional experience
Work History
Office Administrative Assistant
Nature's Choice Landscaping Inc
03.2010 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
- Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
Client Service Specialist
United Health Care
10.2000 - 05.2003
- Provided knowledgeable service and support for all customer needs.
- Maintained detailed records of client interactions, facilitating seamless handoffs between team members when necessary.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Coordinated meeting between clients and sales staff.
- Setup companies and employees with new plans and/or renewals.
Customer Service Manager
Allied Office Supply
06.1997 - 10.2000
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Education
Administrative Assistant Certificate - Administrative Assistance And Secretarial
Katherine Gibbs Business School
Melville, NY06.1996
High School Diploma -
Sachem High School North
Lake Ronkonkoma, NY06.1993
Skills
- Verbal Communication
- Schedule Management
- Document Preparation
- Scheduling appointments
- Billing and Invoicing
- Database entry
- Accounting Support
- Customer Service
- Data Entry
Timeline
Office Administrative Assistant
Nature's Choice Landscaping Inc
03.2010 - Current
Client Service Specialist
United Health Care
10.2000 - 05.2003
Customer Service Manager
Allied Office Supply
06.1997 - 10.2000
Administrative Assistant Certificate - Administrative Assistance And Secretarial
Katherine Gibbs Business School
High School Diploma -
Sachem High School North
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