Stacey Dilley
Spring Lake,MI
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Oakes Insurance Agency
Grand Haven , MI
11.2021 - Current
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Scheduled meetings with prospective clients to discuss available products and services.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Processed payments received from clients promptly according to established procedures.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Developed and implemented a comprehensive social media strategy to increase brand awareness and engagement.
- Prepared monthly calendar to manage online content across multiple platforms.
Buyer/Manager
MacKite
Grand Haven , MI
08.2014 - 12.2022
- Monitored inventory levels to ensure timely replenishment orders were placed as needed.
- Created detailed reports on purchases, pricing, deliveries, stock levels.
- Maintained relationships with existing vendors while identifying new sources of supply.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained station's social media accounts and website content.
- Managed social media accounts, increasing follower engagement.
Nanny/Babysitter
Scott and Tracy Bekins
Grand Haven, MI
12.2014 - 06.2016
- Assisted children with daily activities, such as dressing, bathing, and feeding.
- Read stories aloud to the children and engaged them in creative play activities.
- Transported children to school, extracurricular activities, and appointments when needed.
Recreation Summer School Leader
Noranda Aluminum
Grand Haven, MI
07.2013 - 08.2015
- Developed individualized behavior management plans for campers with special needs.
- Organized and supervised camp activities such as swimming, canoeing, arts and crafts, hikes, and sports.
- Communicated regularly with parents regarding their child's progress at camp.
Education
High School Diploma -
Grand Haven High School
Grand Haven, MI05-2014
Skills
- Paperwork Processing
- Scheduling
- Account updating
- Appointment Scheduling
- Inbound and Outbound Calling
- Product Knowledge
- Multi-Task Management
- Adaptive team player
Certification
- Property and Casualty License with the State of Michigan
References
References available upon request.
Timeline
Customer Service Representative
Oakes Insurance Agency
11.2021 - Current
Nanny/Babysitter
Scott and Tracy Bekins
12.2014 - 06.2016
Buyer/Manager
MacKite
08.2014 - 12.2022
Recreation Summer School Leader
Noranda Aluminum
07.2013 - 08.2015
High School Diploma -
Grand Haven High School
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