Stacey Henderson
Bluffton,SC
Summary
Dynamic and results-oriented professional with a proven track record of achieving organizational goals through meticulous and efficient practices. Over nine years of experience as a client-focused administrative assistant, thriving in fast-paced environments while effectively serving diverse populations. Recognized for enhancing productivity and guest relations through keen attention to detail and strategic scheduling support. Expertise in logistics management, team coordination, and process optimization drives operational success and fosters collaborative relationships.
Overview
16
16
years of professional experience
Work History
Sales and Operations Coordinator
Rocky Mountain Connections
02.2022 - 05.2026
- Coordinated daily operations to ensure efficient workflow and resource allocation.
- Developed and implemented process improvements that enhanced operational efficiency.
- Oversaw inventory management processes, ensuring accuracy and availability of supplies.
- Managed scheduling and logistics for team projects, optimizing time and resources.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Oversaw day-to-day operations of large teams across several sites.
- Facilitated communication between departments to streamline project execution and resolve issues.
- Streamlined operations by implementing efficient processes and procedures.
- Negotiated contracts with vendors, securing competitive pricing for goods and services.
- Developed and maintained relationships with vendors to optimize service delivery.
- Coordinated event logistics, ensuring seamless execution of hospitality services.
- Oversaw budget management for events, ensuring adherence to financial guidelines.
- Reduced expenses by reviewing vendor relationships, sourcing new suppliers, and negotiating favorable and fair contract
Client Care Coordinator
Palmetto Dental Arts,P.A.
Bluffton, SC
03.2019 - 02.2022
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Worked with clients and families to develop financial assistance during treatment.
- Scheduled appointments for new and existing clients, factoring in provider availability and scheduling loads.
- Prepared claim forms for dental insurance.
- Prepared bitewing, panoramic and periapical radiological images, allowing dentist to spot cavities, decay and problem areas needing treatment
- Explained treatment procedures and instructed clients on home care guidelines.
- Expert in programs such as Eaglesoft,Dentrix and Dexis.
- Helped develop monthly schedules and assignments.
- Responsible for client management.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Efficiently file insurance claims with necessary radiographs and charting.
- Explained upcoming treatment preparation, instructions to clients.
- Processed monthly financial agreements for clients,including payment plans.
- Promoted to hygiene coordinator after several years at the practice,I focused specifically on hygienist schedules and their availability.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Advocated for and acted as liaison to other community-based providers and resources and other benefits, housing, vocation training and employment opportunities.
Administrator Assistant
Lowcountry Family Dentistry
Beaufort, SC
09.2018 - 03.2019
- Scheduled, rescheduled and handled cancelled appointments for clients.
- Prepared transportation arrangements, itineraries and expense reports for administrative executives.
- Expert in EagleSoft,Dentrix and Dexis software programs.
- Organized referrals to other specialists and organizations to best meet the clients needs.
- Prepared claim forms for dental insurance.
- Filled in cancellations and no-show appointment slot times.
- Designed appropriate treatment plans. Included discussing and executing a goal in sales.
- Displayed expert use of Dentrix computer scheduling program to manage client appointments.
- Politely answered phones and scheduled or confirmed office appointments and surgeries.
- Prepared and mail billing statements.
- Arranged supporting documents for insurance claims.
- Managed multiple tasks and met time-sensitive deadlines
- Prepared travel expense and client reports to submit for manager's approval.
- Used Microsoft Excel to manage accounts payable and accounts receivable.
Clerical Specialist
Beaufort Memorial Lady's Island Internal Medicine
Beaufort, SC
06.2017 - 09.2018
- Maintain electronic and physical data files, and patient medical records.
- Skilled in working with word processing, spreadsheet, and database applications software.
- Excellent telephone etiquette and clear voice.
- Ability to prioritize, organize, and coordinate activities.
- Comfortable working with fax, email,telephone, and Xerox machines.
- Entered details such as payments, account information and call logs into computer system.
- Accurately posted payments and adjustments both electronically and manually.
- Oversee inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking.
- Greeted customers and visitors in-person and via telephone calls.
- Expert in Athena, Allscripts EHR and Allscripts PM.
- Informed and supported business leaders through consistent communication and administrative support duties
Practice Secretarial Associate
Northwell Health Cohen Children's Medical Center
Manhasset, NY
09.2013 - 05.2017
- Coordinated events, prepared agendas and managed schedule for Chief of Pediatric Cardiology.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Scheduled and confirmed appointments, registered patients, and electronically ordered prescriptions with doctor consent.
- Tackled special projects such as " The Northwell Health President's Awards" program to honor employees.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Adeptly managed multi- line phone system and pleasantly greeted all clients.
- Entered orders into EMR system efficiently and without errors.
- Prepared patient charts accurately and neatly for clinic.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Pre-certified medical and radiology procedures, surgeries and echocardiograms.
- Maintained strict client and physician confidentiality.
- Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
- Scheduled procedures and further testing for patients.
- Answered phone calls and messages for 10-physician pediatric cardiology medical facility, scheduling appointments and handling patient inquiries.
- Managed over ten employees with continuous coaching and mentoring.
- Processed travel expenses and reimbursements for executive team and senior management group.
Collator
Newsday,Inc
Melville, NY
09.2010 - 02.2014
- Weighing of newspaper skids prior to delivery to ensure accuracy.
- Quality control and verification of newspaper content.
- Prepared and operated offset printing press for maximum efficiency and production
- Ensured all skids with newspaper left with proper address, weight and amount of newspapers.
- Within year time, promoted to Quality Control Manager.
Senior Sales Specialist
Victoria's Secret
Bay Shore, NY
07.2010 - 11.2013
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Greeted customers and ascertained customers' needs.
- Helped customers with questions in person and via telephone.
- Developed positive, customer relationships through friendly greetings and excellent service.
- Contributed to team success by meeting and exceeding team sales goals.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Mentored new sales associates to contribute to store's positive culture.
- Maintained high levels of product knowledge and solutions to convert casual shoppers into customers and increase sales by 80%
Education
Hospitality Administration And Management
Institute of Culinary Education
New York, NYAssociate of Arts -
Suffolk County Community College
Selden, NYHigh School Diploma - Computer and Medical
Walt Whitman High School
Huntington, NY2010
Skills
- Excellent multitasking and prioritization capability
- Database management
- Excellent problem-solving skills
- Ability to build/maintain relationships with vendors/suppliers and clients
- Ability to prioritize tasks
- Inventory Management
- Personable and Outgoing
- Team Leadership
- Highly Dependable
- Sales Promotion
- Excellent Attention to Detail
- Department Oversight
Timeline
Sales and Operations Coordinator
Rocky Mountain Connections
02.2022 - 05.2026
Client Care Coordinator
Palmetto Dental Arts,P.A.
03.2019 - 02.2022
Administrator Assistant
Lowcountry Family Dentistry
09.2018 - 03.2019
Clerical Specialist
Beaufort Memorial Lady's Island Internal Medicine
06.2017 - 09.2018
Practice Secretarial Associate
Northwell Health Cohen Children's Medical Center
09.2013 - 05.2017
Collator
Newsday,Inc
09.2010 - 02.2014
Senior Sales Specialist
Victoria's Secret
07.2010 - 11.2013
High School Diploma - Computer and Medical
Walt Whitman High School
Hospitality Administration And Management
Institute of Culinary Education
Associate of Arts -
Suffolk County Community College